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Incorrect dropbox space usage on windows

Incorrect dropbox space usage on windows

storion
Explorer | Level 4
Go to solution

Hi Guys,

 

My local Windows Dropbox is fully synced with my online Dropbox.  Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app both say my dropbox is full. I have checked the plan tab and found my regular file size is 3.4 GB which is not correct. My shared folder only takes less than 100 MB. What is going on here? Why the discrepancy? Any inputs?

 

Thanks,

Tao

 

 

673 Replies 673

IMPORTADORA ROBLE
Explorer | Level 3
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Yes I enabled it but it won't let me back up my dropbox folder, only a folder where dropbox isn't in it, and when I go to my "plan page" I have drop box basic and it shows I'm 7,5gb over the 2,5Gb in use, but I've deleted everything so I don't know why it still says that. Thank you all  for your answers so far.

dropboc.JPGdropbocx.JPG

Megan
Dropbox Staff
Go to solution

Hey @IMPORTADORA ROBLE ,thanks for the screenshots! 

 

Can you clarify what you mean when you say: "...it won't let me back up my dropbox folder, only a folder where dropbox isn't in it"?

 

Since Backup is enabled, as you said, you'd need to disable it, and move the content back, in order to gain some space. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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IMPORTADORA ROBLE
Explorer | Level 3
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When I go to the backup page and try to do the backup it won't let me do it to the dropbox folder... only on a different folder that isnt the dropbox folder. I already disabled it and moved the content from the folder but it still says I exceeded the capacity limit and that I need to buy more space.

Nancy
Dropbox Staff
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@IMPORTADORA ROBLE, can you also check https://www.dropbox.com/backups/PC

 

Do you see any remaining files there?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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EJ08
Explorer | Level 3
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I am on Dropbox basic, and has 3GB storage. The drop box is showing out of space after auto backing up my computer files. I turned off the auto back up, deleted the backed up file and also permanently deleted the backed up file. But the drop box is still showing out of space.

 

Any one can help with this case? 

 

Thanks in advance. 

 

Hannah
Dropbox Staff
Go to solution

Hey @EJ08, thanks for letting us know about this.

 

Do the backed up files appear in your backup page online as well?

 

If so, can you try to delete them from there?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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EJ08
Explorer | Level 3
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I checked drop box online and there is nothing in back up or deleted folder either.

 

Later I found the back up was in the dropbox/PC.... thanks for your help. 

 

 

 

 

 

Hannah
Dropbox Staff
Go to solution

Hey @EJ08, thanks for your update.

 

I'm happy to see you were able to resolve this from the backups page.

 

If you need anything else, please don't hesitate to let us know!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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diveactive
New member | Level 2
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I have dragged all my files to desktop

 

cannot see anything in drop box or find anything online. yet it still says dropbox full how to contact someone for help?

Hannah
Dropbox Staff
Go to solution

Hey @diveactive, thanks for coming to our Community.

 

If you take a look at your backups page, do you see any files taking up your space?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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