Storage Space
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I just received an email from Dropbox that says I'll be losing my 100 gb additional space I received when I bought my HP laptop. I accepted the 100 gb of additional space but just added it to my Dropbox account which already had 8.75 gb. My subscription is actually the 2 gb basic plan but through promos and referrals, Dropbox added the extra 6.75 gb. Will my account convert back to the 8.75 gb (I'm only using about 5 gb)?
Hi @FRazzley, thanks for messaging the Community.
Your account will revert to the Basic 2 GB plan, plus any referrals or other quota increases you've earned on the account.
You can see the earned quota on the referrals page.
If you have any further queries, feel free to message back.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi @FRazzley, thanks for messaging the Community.
Your account will revert to the Basic 2 GB plan, plus any referrals or other quota increases you've earned on the account.
You can see the earned quota on the referrals page.
If you have any further queries, feel free to message back.
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Thanks Jay!
No worries, hope that helped to clarify matters! If you need any further assistance in the future, please let me know.
Enjoy your weekend!
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!