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Losing HP promotional 100 gb space

Losing HP promotional 100 gb space

FRazzley
New member | Level 2
Go to solution

I just received an email from Dropbox that says I'll be losing my 100 gb additional space I received when I bought my HP laptop. I accepted the 100 gb of additional space but just added it to my Dropbox account which already had 8.75 gb. My subscription is actually the 2 gb basic plan but through promos and referrals, Dropbox added the extra 6.75 gb. Will my account convert back to the 8.75 gb (I'm only using about 5 gb)?

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff
Go to solution

Hi @FRazzley, thanks for messaging the Community.

 

Your account will revert to the Basic 2 GB plan, plus any referrals or other quota increases you've earned on the account. 

 

You can see the earned quota on the referrals page.

 

If you have any further queries, feel free to message back.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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3 Replies 3

Jay
Dropbox Staff
Go to solution

Hi @FRazzley, thanks for messaging the Community.

 

Your account will revert to the Basic 2 GB plan, plus any referrals or other quota increases you've earned on the account. 

 

You can see the earned quota on the referrals page.

 

If you have any further queries, feel free to message back.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

FRazzley
New member | Level 2
Go to solution

Thanks Jay!

Jay
Dropbox Staff
Go to solution

No worries, hope that helped to clarify matters! If you need any further assistance in the future, please let me know.

 

Enjoy your weekend!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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    Jay Dropbox Staff
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    FRazzley New member | Level 2
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