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Dropbox says full but is empty and does not synchronize

Dropbox says full but is empty and does not synchronize

oppewal
Explorer | Level 3
Go to solution

My dropbox is empty and won't sync. I have already reinstalled the app and cleared the cache. I work on an iMac with 8 gb of memory and my dropbox has 18 gb of memory. Does anyone know of a solution so I can use Dropbox again?

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff
Go to solution

Hi @oppewal, thanks for bringing this to our attention.

 

Could you check the plan page to see if the space is being taken up by shared folders or a backup?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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View solution in original post

3 Replies 3

Jay
Dropbox Staff
Go to solution

Hi @oppewal, thanks for bringing this to our attention.

 

Could you check the plan page to see if the space is being taken up by shared folders or a backup?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

oppewal
Explorer | Level 3
Go to solution

thank you. There where back-ups that i did't know of. I delete them and not it is finaclly working again.

Jay
Dropbox Staff
Go to solution

Glad to have helped out! If you need any further assistance in the future, please let me know.

 

Enjoy your weekend!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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    Jay Dropbox Staff
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    oppewal Explorer | Level 3
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