Re: My account is full

203alb · ‎01-24-2023

Hello, During December, I mistakenly activated an additional volume offer on my basic user offer. I am entitled to 2go and 3.75 bonus; I only use 2.2 GB but Dropbox announces 7.5 GB and asks me to go to 9 GB. Except now I can't go back on this bug and find myself with a blocked account for synchronization. How to do because I tried to send a message to the Contact service but no return. Do you have a track to make a return to Dropbox, thanks to the community,

La

Mark · ‎01-24-2023

Have you set up Dropbox backup by accident?

www.dropbox.com/backups ?

- - - -

Did this post help you? If so please mark it for some Kudos below.

Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.

Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!

View solution in original post

Mark · ‎01-24-2023

Have you set up Dropbox backup by accident?

www.dropbox.com/backups ?

- - - -

Did this post help you? If so please mark it for some Kudos below.

Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.

Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!

203alb · ‎01-25-2023

Hello,

That's it,

I activated a backup on an external hard drive.

Thank you to you,

Top !!

La