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Re: Too many files app crash

New member | Level 2

I have exactly the same issue.  The current Windows build is ramping up to 4 GB and then crashes.  Or even if it doesnt crash, somethingin the software fails.  So even if it doesnt crash it doesent sync either.  I wonder if this couldnt be solved by using a 64 bit client that could address more than 4 GB of memory.  But so far I havent seen that as an option for Windows at the moment.

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Re: Too many files app crash

Dropboxer
Hey there (@Josh D.3), as I’ve located your open Support request on our system on my end & I can see that you’re currently discussing this matter with my colleague there, I’ve included a note of your comments here, so as to have all relevant info on the same email chain. 
 
Because we’ll need to check back in a bit more depth having all our tools available, I’ve discussed it with them & they’ll get back in touch with you on that correspondence. 
 
I hope that this gets resolved soon for you & please do let me know here in case you need further assistance in any way & I’ll check back with you asap. Thanks again for bearing with us while we’re looking into this! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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Re: Too many files app crash

New member | Level 2

I also had issues with this when adding ~100,000 files to a Dropbox folder.  It took about 2 weeks for Dropbox to process through them, and there were lots of errors in the log files.  

The selective sync isn't an option for me as the directory contains 10's of thousands of files (.pdf).  Does anyone have any strategies for uploading a large number of files like this?  

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Re: Too many files app crash

Dropboxer
Hey @el_francis, I’m wondering if you’re working with more than 300,000 files within the Dropbox folder at the moment thus causing you the latency you mentioned. Could this be the culprit by any chance? 
 
Kindly note that- generally speaking- you can try adjusting your bandwidth locally to sync a bit faster & (depending on your plan) prioritize a file to sync ahead of others on the Dropbox app on your computer. 
 
Please have a look at my recommendations at your earliest convenience & let me know how you get on with my advice or if I’ve misunderstood your inquiry in any way on our discussion here. Thanks & enjoy the rest of your day until we talk again! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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Re: Too many files app crash

New member | Level 2

Any fix for this?  What is the point of having a backup if the app always crashes about 1/3 the way through selective smart sync.  I have 32 gb of memory on my computer but because you have a 32 bit client you only use 4.. WTF... Get up to date!   This has been going on for over three weeks and all DB ever tells me is to uninstall the app and reinstall and let it resync.    This never works.  It is time to manually download all my files (1 tb) and go someplace else. 

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Re: Too many files app crash

Dropboxer
Hey @websharedb, sorry to hear you’re feeling this way & please accept my apologies for the slight delay in getting back in touch with you; let me follow-up a bit closer on the issue you’ve described us here! 
 
While I’ve now located your open support request on our system & I could see that it has now reached our specialist’s inbox, your description here makes think that the application is crashing because it can’t handle the client load. If it’s not too much trouble for you, can you clarify whether you’re facing the crashes when you’re going through the setup process? Additionally, can you let me know how many files you’ve stored in Dropbox approximately? Thanks in advance! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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Re: Too many files app crash

Helpful | Level 5

I have the exact same issue. I have 1,315,022 files in my dropbox. I'm paying money for a pro account and the support comments are always the same: "please use selective sync..." Even when I use this the problem occurs and on my main computer I need access to all the files. I use the dropbox for syncing some of the files to my other computers or phone when I'm abroad.

So I start analysing the problem myself, while indexing, the "Dropbox.exe" (32bit) binary builds up to 4GB and then crashes, all the time. It's almost 2020, please provide a 64bit deamon. I'm using the latest Win10 x64 with 32GB RAM.

I read in this thread more people have exact the same problem. Are the Dropbox programmers working on an 64bit client? If not please honestly admit it so I can migrate to another cloud solution (which will be a lot of work so I hope not). The problem is lasting for to long now.

In the screenshots you can see more detailed information about the threads...

  • Can I ask what the "ucrtbase.dll" does?
  • Can I ask why the Dropbox.exe want to make a connection to: lmlicenses.wip4.adobe.com ??

2019-10-20_183157.jpg2019-10-20_183034.jpg2019-10-20_183223.jpg

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Too many files app crash
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