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Can't access dropbox website on laptop

Can't access dropbox website on laptop

Nethergoat
Helpful | Level 6
Go to solution

Hi there,

I'm unable to access dropbox.com on my laptop, which is connected to my home WiFi. I have tried various browsers (Chrome, Edge, Firefox) to no avail.

I don't have a problem accessing the website on my phone, which is also connected to my home network, so I reckon that rules out a network issue.

The error I get on Chrome says:

"This website can't be reached.
www.dropbox.com refused to connect.
ERR_CONNECTION_Refuses"

I've searched the forum but none of the suggestions have helped. Hope someone can!

Thanks.

1 Accepted Solution

Accepted Solutions

Nethergoat
Helpful | Level 6
Go to solution

Right, good news! The solution posted in this thread solved the problem.

 

Solution via the thread:

 

  1. Press Windows Key + R.
  2. Type %WinDir%\System32\Drivers\Etc into the Run window and click OK.
  3. Delete hosts file.

View solution in original post

9 Replies 9

Hannah
Dropbox Staff
Go to solution
Hey @Nethergoat, thanks for your post in our Community and happy Monday!

I think you'll find this thread helpful, can you check it out?

Let me know if you need anything else!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Nethergoat
Helpful | Level 6
Go to solution
Hi @Hannah, thanks for the reply!

No unfortunately there's nothing in that thread that can help. The thread describes a problem with the Dropbox plugin. I'm not using that.

The problem persists.

Smith56
Explorer | Level 3
Go to solution

You can, use different IP then try. Hope site will be open.

Hannah
Dropbox Staff
Go to solution
Thanks for the update @Nethergoat!

Have you tried using another way, like your mobile data, to connect and access our website, to see if that works?

I'd also suggest whitelisting the Dropbox website on any VPN or proxy you may have, or if you have some kind of antivirus or firewall, I'd check there as well.

Let me know how it goes!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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Nethergoat
Helpful | Level 6
Go to solution
Hi @Hannah,

No luck. Connected my laptop to my mobile data and can't access website still. I can access the website on my phone on both wifi and mobile data.

I even turned off Windows Defender Firewall and my anti-virus (Avast) but neither worked.

Nethergoat
Helpful | Level 6
Go to solution

Right, good news! The solution posted in this thread solved the problem.

 

Solution via the thread:

 

  1. Press Windows Key + R.
  2. Type %WinDir%\System32\Drivers\Etc into the Run window and click OK.
  3. Delete hosts file.

Hannah
Dropbox Staff
Go to solution
Super! I'm happy you figured it out.

Make sure to give me a shout if you need anything else!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

williamlee1122
Explorer | Level 3
Go to solution

thanks for sharing the link...!

Skinno
New member | Level 2
Go to solution

Fantastic. That helped me. Thank you.

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    Skinno New member | Level 2
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    williamlee1122 Explorer | Level 3
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    Hannah Dropbox Staff
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    Nethergoat Helpful | Level 6
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