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Hi @Nosbags ; welcome to our Community!
I'm assuming you're on a mobile device; is this correct or you're seeing this on a desktop device? In any case, could you let me know its OS and the version of our app as well?
Also, if it's not too much too ask, could you try another wifi network (or via cellular data) and let me know if you get any different results?
While we're at it, what browsers did you use so far?
Let me know what you find and we'll take it from there.
Hi @Nosbags, it definitely sounds like the site is being blocked. There is a possibility that a VPN, firewall, security software, or even ISP/router issues that could be restricting traffic to the following Dropbox domains.
The fact that you had to connect via a mobile device on a different network presumably (since you mentioned there's no WiFi) is the evidence for this.
Since you mentioned 'our LAN' are you on a work network? Have you checked with your IT admin on this matter?
Could you please check if there are any pending updates for your browsers, @Nosbags?
If they are fully updated, I can suggest reinstalling the browser or restoring the browser to it's default settings to see if that helps.
Should the issue persist after trying the above, please let me know which versions of the browsers you have installed.
Have you had the chance to try out the other steps listed here too @captainbianco?
Reinstalling was suggested as the issue was narrowed down to a specific device, while others on the same network had no issue connecting.
I'd recommend looking in every app on your machine, to see if there is any antivirus software that you had previously uninstalled, to ensure it was fully removed, including all their extra services.
There are certain apps which can cause this issue, so it has to be something on the machine which is preventing your connection.
Do you have the app preferences set to 'no proxy' or 'auto-detect'? Try switching them around if need be.
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