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HaseebMIT's avatar
HaseebMIT
Helpful | Level 6
4 years ago
Solved

Can't open file

Hi Dropbox Community,

I am getting a weird message whenever I try to open the Excel file thru the Dropbox App on my Android ... It says
*Can't open file
We couldn't apply organizational policies due to Intune error*

Would you please help me on this?

Regards,
Haseeb
Error Messages
Microsoft Office
Mobile
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  • HaseebMIT's avatar
    HaseebMIT
    4 years ago

    Hi Hannah & Jay ,

     

    I hope you both are doing well. 

     

    I contacted Microsoft Community about the said problem. They also don't have any clue about this. 

     

    So, I took a leap of faith and deleted all the Microsoft Apps from my android device and re-installed them later.

    Surprisingly, it works and I am able to edit the files in my DropBox thru the android app. 🙌🏻😊

     

    I am sharing this here for the whole community. 

     

    Thanks & Regards,

    Haseeb

10 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Hi HaseebMIT, thanks for bringing this to our attention.

    Is your mobile owned by a company or managed by one?

    Is this for any Excel file on your device?

    This will help me to assist further!
  • HaseebMIT's avatar
    HaseebMIT
    Helpful | Level 6
    4 years ago

    No Jay!

    It's my personal mobile and the file is in my Dropbox, owned by myself ... 

     

    It's happening with all the Excel files ... 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    After some brief research, this appears to be an error related to connecting to Microsoft Intune. You can try uninstalling and reinstalling Excel to see if this helps.
  • HaseebMIT's avatar
    HaseebMIT
    Helpful | Level 6
    4 years ago

    '

    Let's see if this help in figuring out the issue ... Jay 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Sorry for jumping in here HaseebMIT.

    It looks like you might need to contact Microsoft directly, to see if there are any tips they can give you on their end.

    Do let us know what happens, though, it would be really helpful, in case someone else comes across this issue.

    Thanks!
  • HaseebMIT's avatar
    HaseebMIT
    Helpful | Level 6
    4 years ago
    Yeah sure ... I'll let you know if got something from the other end ...

    Thanks for your time 🙂
    Jay and Hannah
  • HaseebMIT's avatar
    HaseebMIT
    Helpful | Level 6
    4 years ago

    Hi Hannah & Jay ,

     

    I hope you both are doing well. 

     

    I contacted Microsoft Community about the said problem. They also don't have any clue about this. 

     

    So, I took a leap of faith and deleted all the Microsoft Apps from my android device and re-installed them later.

    Surprisingly, it works and I am able to edit the files in my DropBox thru the android app. 🙌🏻😊

     

    I am sharing this here for the whole community. 

     

    Thanks & Regards,

    Haseeb

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Thanks for the update here, Haseeb!

     

    We really appreciate you keeping us in the loop regarding your issue.

     

    I'm happy to see it's now resolved!

     

    If you have any other questions, make sure to give us a shout. 

     

    Have a great weekend and see you around the Community!

  • HaseebMIT's avatar
    HaseebMIT
    Helpful | Level 6
    4 years ago

    Yeah, Hannah ...

    Surely, I'll look forward to sharing my ideas, problems, and, if any, solutions with the community ... 

    Regards,

    Haseeb

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