Cannot open photos files (*jpg, *.jpeg, *.png)

[tonekog]

Hi, 

I have problem with opening of photos files, stored on Dropbox.

Browser

Using browser logged to Dropbox in preview phase, getting message  "Couldn't preview this file", 

after downloading and opening, message is "It looks like we don't support this file format".

Explorer

Opening files from explorer side, (Dropbox client is installed) getting the same message :  "It looks like we don't support this file format".

Why problem looks like general in Dropbox ?

It might be general problem, related to Dropbox:

• all photos, stored in Dropbox
• photos file, stored on local disc are openable normal
• I have a lot of photos, most of them only uploaded to Dropbox, even never opened from my side
• A lot of them was normally openable, the same file more times opened normal, after some moment(I don't know what changed on Dropbox) i faced this issue

It must be some "general" issue from DB side.

Can someone help me on this topic ? 

Regards , Tone 

[Hannah]

Hey @tonekog, thanks for bringing this to our attention.

No related issues have been reported, but let's see what we can find out about this.

Do all these files have their file extension at the end of their name?

Can you send us a screenshot of the errors you see both online and your local Dropbox folder?

If you try this though a different browser or a private browsing window, do you see the same thing?

Let me know and we'll go from there.

[tonekog]

Hi, 

In explorer
- filename with extensions
- click on file , message during opening

Dropbox via browser

BrTone 

[Hannah]

Thanks for this, Tone!

If, as a test, you try to restore a previous version of one of the files, does that help?

Also, if you download the photos from the website, can you open them locally?

[tonekog]

Hi, 

A try to restore to previous version, but I can't , I hove only this option in screen (for all files)

If I download from website, I cannot open locally.

New photos file, from email or web, I can normally open local, after saving to Dropbox folder(local client for DB) I'am  geeting this error.

regards, T

[Hannah]

Thanks, @tonekog.

And you're seeing the same thing on other browsers as well?

[tonekog]

Yes.

I can share same sample folder with you, you will se behavior on your side. Should we try? 

Regards, Tone

[Jay]

If the images aren't opening on the site or your computer, then this could mean that the images were corrupted before syncing to Dropbox.

Did you upload these images manually to the site itself, via the mobile app, or did you move the files into the Dropbox folder?