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Decryption fails running iOS 14.2

Decryption fails running iOS 14.2

JohnK2
Collaborator | Level 8
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Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?

1 Accepted Solution

Accepted Solutions

CEBR
Helpful | Level 6
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I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update.  Thanks for everyone's help and input.

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259 Replies 259

Daphne
Dropbox Staff
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Hi @JohnK2, thanks for posting!

 

Could you send me a screenshot of the error that you're getting?

 

Also, what are the exact steps you're taking when you get this error? 

 

When you mentioned opening the file through Excel, was this by opening the file through the Files app, or after exporting the file from Dropbox?

 

Keep me posted!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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JohnK2
Collaborator | Level 8
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IMG_2637.png

JohnK2
Collaborator | Level 8
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Also, on my iPhone, I open dropbox and go to that combo file. Enter my password and get the result above. If i click on the "open" button, then I am able to open in Excel with my password. Never had to do this before my iOS upgrade yesterday. My wife's phone has the exact same issue. We are able to open on our macs but not our iPads or iPhones.

ltx
Helpful | Level 6
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I am also having this exact same issue/same error message after upgrading to iOS 14.2 yesterday.

JohnK2
Collaborator | Level 8
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Glad to see I'm not the only one!

ltx
Helpful | Level 6
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Thanks for mentioning iOS 14.2! I didn’t realize until you mentioned it that that was what changed to cause all my password protected files (excel/word) to no longer open within dropbox. I couldn’t find anyone else having this issue when I googled online for a fix. Thank you for posting it!

Iaincars
Helpful | Level 5
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Me too. Just installed 14.2 but it happens when opening excel file from email so not just dropbox

Kritzstew
Explorer | Level 4
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Same here with a word document. Strange though, as I have 2 encrypted docs on Dropbox... one opens, the other doesn’t.

Sguaraus
Helpful | Level 6
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Same problem here! Cannot open MsOffice files protected with password, same error message DECRYPTION FAILED (NULL) after installing ios14.2...Please fix it. Thank you!
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