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Decryption fails running iOS 14.2

Re: Decryption fails running iOS 14.2

chance_dj
New member | Level 2
Thanks for posting this about 14.2. I’m running 14.2 on iPhone 8 with no issue when I use the password to open my secured document, but my wife can’t do it on her iPad running 14.2. Seems inconsistent based on other comments that it’s on one or both. I’ve had iOS 14 for about a week with no issues on this topic, and I just downloaded 14.2 on iPad for my wife yesterday, and then it quit working. I have Excel and it also opens the document with no issue, however she does not have it installed, so not sure if there’s a correlation or not. Any updates from Dropbox on this issue will be appreciated and sooner rather than later please. Thanks!

Re: Decryption fails running iOS 14.2

maxbx
New member | Level 2

same for me today on my Ipad and Iphone.... grrr

Re: Decryption fails running iOS 14.2

cglasalle
New member | Level 2

What is the fix???

Re: Decryption fails running iOS 14.2

Sguaraus
Helpful | Level 6
Actually nothing but downloading the Excel app on the phone and use it to open the protected document in dropbox. Until dropbox fix it as it was before ios14.2, of course

Re: Decryption fails running iOS 14.2

Stephen_NY
Helpful | Level 6

I am having exactly the same problem.  I upgraded my iPhone and iPad to iOS 14.2 yesterday.  Today I cannot open password-protected Word files on DropBox on either device.  I get the same message as was posted earlier. I can open up files without a password but not any with a password.  I hope there can be a fix or workaround for this.

Re: Decryption fails running iOS 14.2

RonNich
New member | Level 2
Also having exact same issue on four separate devices after upgrade to iOS 14.2.

Decryption

Yas1000
Explorer | Level 4
I can’t open my file because “Decryption Failed.”
Why?

Re: Decryption fails running iOS 14.2

irreantum
Explorer | Level 4

Yep, upgraded to iOS 14.2 and I'm getting the "encryption failed (null)" error too, when trying to open a password-protected MS Word doc in my Dropbox app.

Re: Decryption fails running iOS 14.2

drentheman
New member | Level 2

I have the same problem

Re: Decryption fails running iOS 14.2

Stephen_NY
Helpful | Level 6

I did find a temporary work around.  If you have MS Word installed as an app on your devices, you can open the document that is password-protected through Word via DropBox.  This allows your to enter the password.  I am not sure if it is the same if the issue affects Excel.  I still am hoping for an update with a fix from either Apple or DropBox.  Do the DropBox admins ever comment on these threads or is it just users?

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