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Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
I am having the same issue.
Hey @alvileomatthew, I moved your post here where other users have expressed the same issue.
Have a look at what is mentioned and let us know if you have any other questions. Thanks!
Lusil
Community Moderator @ Dropbox
dropbox.com/support
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I am having the same problem, can someone please tell me what to do to fix this issue so I can use my Dropbox on my phone.
Yes, read every post and you'll find a workaround!
Install Excel on your iPhone and you can open password protected/encrypted files with no problem.
I loaded Excel onto my iPad Air and it still comes up with the Decryption Fail error message. This has to be a Dropbox issue as too many people are experiencing the same proble.
I have iPad and iPhone. You cannot open within Dropbox but need to send it to the Excel app from Dropbox with the boxed arrow icon. Once in the Excel app you open with your encryption password.
WOW that wasn't a very helpful answer since there are hundreds of posts and not many direct answers. I found a work around but not an answer to fix the problem.
Hi there!
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