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The problem isnt with dropbox its with ios 14.2. I cant open a password protected file attached to an email since I upgraded.
If I detach the file and save to my iphone then use the mobile version of excel it works ok.
Same problem here on my Ipad and iphone
All Excel files with password protection give a decryption error when tryong to open them after giving the correct password.
I Saw this also happens With SYNC (another cloud service)
So it is a Apple IOS 14.2 problem.
Sorry, the MS update did NOT resolve the problem for me. I updated my MS Office over a week ago. The problem really seems to be the iOS 14.2 update. Everything was working fine until I updated my iPad and iPhone. Immediately aferwards I had the problem with encrypted documents not opening in DropBox.
Hey there everyone, thank you all so much for your updates here!
If anyone is still having this issue after ensuring the Dropbox and Excel app are updated, we'd like to have a look further into this with our team too.
Please submit a ticket with the team with the options available to you (based on your account's plan) here, and then let me know the ticket number you receive (eg. #1234567) so I can follow up with you there.
If you have any trouble submitting a ticket, just let me know and I can assist from my side.
Look forward to hearing back from you all - cheers!
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