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Re: Problem Downloading Large File

Download fails at 315mb every time

PatrickF
Helpful | Level 5
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I have uploaded 10 1GB  files. When people (including me) try to download them they fail at 315mb, every time. Why is this happening?

1 Accepted Solution

Accepted Solutions

Ed
Dropbox Staff
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Hi all

Thanks for your patience on this. I have great news!

Our dev team has identified the issue and fixed it. The fix is now being rolled out.

Thanks again for reporting and being vigilants of our community 🙂



Ed G
Community Manager @ Dropbox
https://dropbox.com/support


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77 Replies 77

TheZimbo
New member | Level 2
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Please can anyone explain why I cannot directly download a large file shared by a colleague.

It's very frustrating and extremely shortsighted by DB if they have created this limitation. Why not have a value added service of sharing files like WeTransfer as well as storage and sync-sharing. It seems very logical wouldn't you agree!

PRH
Explorer | Level 3
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Its a 1.4 GB zip file and it stops at around 330MB with the message 'Cannot parse response'. Ive tried Safari and Firefox. I use a Mac pro. What does this mean?

Vivian
Dropbox Staff
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Hi there,

 

Thanks for posting on Dropbox Forum!

 

It seems like you´re trying to download a large file. If you are trying to download it from dropbox.com, please note that it´s not possible to download an entire folder that´s over 1 GB.

 

If the folder is in your account you can use the Dropbox desktop application to download the file to your computer automatically. For more information ckeck out this Help Center article:

 

www.dropbox.com/help/49

 

Hope this helps! Let us know if your download was successful.

 

Thanks,

 

Vivian



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Vivian
Dropbox Staff
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Hi Patrick,

 

Thanks for reaching out to us!

 

I´d like to ask, are you downloading these files from the Dropbox desktop application or from dropbox.com? Also, are you receiving any error messages?

 

In the event that you are trying to download all 10 files at once from the website, it will not succeed because currently it isn´t possible to download folders that contain more than 10,000 files or are larger than 1 GB via the web interface. If you are trying to download them one by one and the downloading gets stuck, could you try switching browsers and see if it works?

 

For more info on file sizes check out https://www.dropbox.com/en/help/5.

 

Otherwise, I'd suggest installing the Dropbox desktop application (http://www.dropbox.com/install) and then let the files sync on your computer. 

 

Keep me posted! I´d love to know if your download was successful. 🙂

 

Thanks,

Vivian

 

 



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PatrickF
Helpful | Level 5
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Hi Vivian,

Thanks for the response.

It is happening on multiple computers and multiple diffferent browsers from people trying to download around the world.

It is purely one file at a time not all at once.

And they each fail at 315mb, every time. Both through desktop and the app.

What could the reason be? This has caused so many issues!

Thanks,
Patrick

Mark
Super User II
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Have you checked to see its uploaded fully?

The desktop app doesnt show when a file fails, so, if its downloading (and then showing) a 315mb file Dropbox believes that is the full file

 


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Mark
Super User II
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Just thinking, as you cannot see file size online, have you used 10gb of space at www.dropbox.com/account for the files?
Have they got a green tick on your computer if you uploaded via the desktop software?

What soft of software are they? They arent videos are they that somebody could be accidentally downloading the preview of instead of the actual one?

 


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PatrickF
Helpful | Level 5
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Hi Mark,

Thanks for your reply.

I have 1TB of space so that's not the issue. The files are in a .zip so it's not a video preview. And they have been fully uploaded as their file size is clearly written on the desktop version.

There is nothing wrong with the files either. They are all in excess of 1GB. And they each fail at 315mb exactly for everyone that tries to download them. It can't be a coincidence! Very frustrating any ideas would be appreciated.

Thanks,

Patrick

Mark
Super User II
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All I can suggest then is to log a ticket at www.dropbox.com/support and ask for assistance. Replies may take a few days (especially with it being the holidays), but, you can track at http://dropbox.zendesk.com

 


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