Download

[austria]

I want to download my data files and close my account.

There is at the end of the job a problem with two files. After downloading on my pc appears the message:

Why it is not possible to download and open the ZIP-file??

Regards,

discoguide

[Hannah]

Hey @austria, thanks for reaching out to us.

Can you let me know how large your download is? Is it within the web download limits?

If so, make sure to try a different browser or a private browsing window, to see if that gives you a different behavior.

Let me know how it goes!

[austria]

Both files have 24 GB together, but I can see nowhere the size of the single file???

[Hannah]

You should be able to see the size of your files in Dropbox, by following the steps here.

[austria]

Hi,

where can I see how much GB has the folder?

where can I see hom many files there are in the folder?

Regards,

Willy

[Hannah]

Hey Willy, you can follow the steps in the article I linked in my previous response, to calculate the size of your folders.

But there's no way to count your files through Dropbox at the moment.