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Error message: Cannot open this file. Access denied.

Error message: Cannot open this file. Access denied.

JamieCarr0520
Helpful | Level 5
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I cannot open files within one of my folders on my desktop app. I get the error message "There was an error opening this file. Access denied." I am able to open the files in this folder on the web or on my home laptop, but not at my work PC. My boss is also having the same issue. I checked the number of pathways thinking that might be it, but if I go to another folder with the same amount of pathways, I don't have any issues. 

11 Replies 11

JamieCarr0520
Helpful | Level 5
Go to solution

Hi everyone. It turns out that the file path was way too long. We shortened a bunch of the folder names and that seemed to work! Thanks for all the help.

Chris_J
Super User
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Thanks for letting us know.  this will help someone in the future if they have the same issue

 

Happy Dropboxing


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if this works and it was a solution, please click on Accept as Solution.  Also clicking on Likes would be super.  Thanks!

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    Chris_J Super User
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    JamieCarr0520 Helpful | Level 5
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