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jessifishman's avatar
jessifishman
Explorer | Level 4
3 years ago

Files online but not in Windows explorer

I have seen that this was an issue in the past, but the solutions are now out of date, so I am hoping someone can help me with this. Sometimes files that I know are in Dropbox, and that appear in D...
desktop
sync
jessifishman's avatar
jessifishman
Explorer | Level 4
3 years ago

And now the status of my Dropbox is "up to date". Thanks Hannah 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago
Have you refreshed your file explorer, by restarting your computer at all?

Also, if you quit/close the Dropbox app, does anything change regarding the file search?
  • jessifishman's avatar
    jessifishman
    Explorer | Level 4
    3 years ago

    I have tried restarting both the computer and the Dropbox app, and there are still files that will not show up in the search in File Explorer. Thanks.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago
    Hey jessifishman, sorry to jump in here, but have you tried resetting or rebuilding your computer's search index?
  • jessifishman's avatar
    jessifishman
    Explorer | Level 4
    3 years ago

    Hi Walter , thanks for jumping in. I believe I have tried to do this before, but I am not sure that it accomplished anything. Do you have instructions or tips for doing it in such a way that it would make all files searchable (by title and content) in Windows Explorer for Windows 10? I might be upgrading to Windows 11 soon, however.

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