Forum Discussion

Ashay815's avatar
Ashay815
New member | Level 2
4 years ago
Solved

Link not working

Someone sent me 3 links. 2 are mp3 and play just fine. The 3rd is not and when I open it, it says Windows Media Audio and 39.9mb. The sender can open and play in Dropbox from the same link. Thoughts?
Download
Error Messages
Preview
shared links
View
  • Ashay815's avatar
    Ashay815
    4 years ago
    They ended up sending it as an mp3 and it worked. Not sure how to remove this. Thx
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey Ashay815, sorry to hear you're having issues with this.

 

Could you please clarify if you're previewing the files the shared links point to via a web browser of if you're opening them locally on your device after downloading them from our website?

 

If you could send us a screenshot of the exact error you're getting, it'd be very helpful!

 

Thanks!

  • Ashay815's avatar
    Ashay815
    New member | Level 2
    4 years ago
    They ended up sending it as an mp3 and it worked. Not sure how to remove this. Thx

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!