Sync icons missing in the Dropbox folder in Finder

[weiskott]

I recently had a new work desktop (Mac) deployed. While all my downloaded Dropbox files were successfully transferred, there are now no sync icons next to Dropbox files in Finder. I have never had this issue before. The files are showing up as synced in the taskbar and online and across devices, but there are no green check icons in Finder.

Published solutions to this problem (uninstall / reinstall Dropbox; restart computer; force-quit Finder; check that OneDrive or other overlay programs are not running) have not worked for me. Help?? Programs running are Google Chrome and Microsoft Word. MacOS Monterey 12.3.1 / Dropbox v147.4.4800. I have the Basic plan.

[Megan]

Hi @GuZ, welcome to our Community!

Have you tried the steps mentioned throughout this thread? 

Also, @weiskott, do you still face the same behavior on your end? 

[weiskott]

Yes @Megan I am.

[Walter]

Hey @weiskott, sorry to jump in here, but could you maybe try installing the desktop app on a newly created OS profile on your computer and let us know if you notice any difference? 

[GuZ]

@megan yes, I followed all steps.

It seems related to updates to the OS and the Dropbox app.

A lot of functionality has changed, so I am not even sure this is a bug or that the icons are simply no longer part of the integration.

[Megan]

Hi @GuZ! 

Can you let me know the version of the app that you have installed on your end? 

Also, feel free to send me a screenshot of the visual you see in your Dropbox folder. Thanks! 

[weiskott]

Hi @Walter, I tried installing Dropbox on a newly created OS profile and it reproduced the problem. No sync icons. Could it be that the most recent version of Dropbox has simply done away with the sync icons?!

[Megan · Accepted solution]

Hi @weiskott, can you also try the following?

Click on the Apple logo located at the top-left of the screen.
Click on System Preferences.
Click on Extensions.
Click on Finder Extensions.
Only leave Dropbox Finder Integration ticked.
Once this is completed suggest to close the window.
Click one more time on the Apple logo at the top-left of the screen.
Click on Force Quit.
Look for Finder on the list.
Click on Finder then Relaunch.

[weiskott]

@Megan, that worked! Thank you very much! The Sophos Endpoint extension was interfering with Dropbox.

[Megan]

Hi @weiskott, that's amazing news! 

Give me a shout if you need anything else!

[GuZ]

Today it started working again as expected!

😄