This file cannot be previewed because you are offline

[timbr]

Hi,

Since a while, I see this message when trying to view a dropbox link shared by others. I get this on Chrome, on Firefox and on Safari, so this is not a browser specific issue. Here's one example link where I get this problem. Even clicking download doesn't do anything. This thread on the forum seems to be related to my issue, but the problem seems to always get solved in direct communication with the customer, and no solutions are posted on the forum. When I Google this error message, there are no results, and neither is there any explanation of this specific error message on the dropbox site.

Kind regards,

Tim

[Tommy Tran]

I also have the same problem. Can you help me

[Nancy]

Thanks for posting here, @Tommy Tran!

Are you having this issue with a specific shared link or with various links that have been sent to you?

Have you tried any of the suggestions proposed in this thread, like switching browsers etc?

[da_haigh]

I Googled this issue and found that something was blocking cookies, and what worked for me was to clear all cookies by doing a Shutdown and Restart.

After the Restart, it worked fine and I was able to View my documents normally in my browser, which is Microsoft Edge.

It appears there are hundreds of solutions to this problem which others have tried and recommend.

[fmy]

I'm having this problem once again in Google Chrome. The egregious message:

This file cannot be previewed because you are offline

does not occur in the Firefox browser. Thus, I think it may be a Google Chrome-related flaw.

Remember when computing was cleaner, simpler and more reliable? I do.

[Hannah]

Thanks for letting us know, @fmy.

If you clear your browser's cache, does that help at all? 

[watcha]

@Hannah Nope.