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Unable to open Vault

Unable to open Vault

JCMRandall
New member | Level 2
Go to solution

Hi

I have saved files to Vault.  When I go to access the Vault, I can't get it to open.  It won't let me click on the folder to then key in my PIN.  I've tried left and right clicks to no avail.  This is what shows up:

IMG_4550 (1).jpg

Any ideas how to open it, please?

1 Accepted Solution

Accepted Solutions

Rich
Super User II
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@JCMRandall wrote:

When I go to access the Vault, I can't get it to open.  It won't let me click on the folder to then key in my PIN.


You can't open it from the side navigation. Click on it within your main folder list.

View solution in original post

4 Replies 4

Rich
Super User II
Go to solution

@JCMRandall wrote:

When I go to access the Vault, I can't get it to open.  It won't let me click on the folder to then key in my PIN.


You can't open it from the side navigation. Click on it within your main folder list.

JCMRandall
New member | Level 2
Go to solution

Thanks so much, Rich

trewq2011
New member | Level 2

That is incorrect.  There is no way to open a vault file from a computer that I can find, though it has been possible in the past.

Walter
Dropbox Staff

HEy @trewq2011 - do you happen to be using Mac computer?

 

If so and you've been migrated to the new Dropbox for Mac OS on File Provider version of the desktop app, this is part of the expected changes.

 

You can find more information about them in this Help Center article


Walter
Community Moderator @ Dropbox
dropbox.com/support


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    Walter Dropbox Staff
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    trewq2011 New member | Level 2
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