Learn how to make the most out of the Dropbox Community here 💙!
Forum Discussion
frankrosenthal
2 years agoNew member | Level 2
Uploaded mp4 video file is cut short
I uploaded an 11 minute mp4 video file but only 35 seconds of it plays when started on DropBox.
1 Reply
Sort By
- Walter
Dropbox Staff
Hi there frankrosenthal, sorry to hear about this.
When you say uploaded, can you let us know how exactly?
Are you getting a specific error after the 35 seconds mark or if it's just not responding?
Does the file preview normally after downloading it from the website and opening it locally on your device?
Also, have you tried clearing your browser's cache or using another browser perhaps?
Keep us posted!
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!