no export feature

[hanbar]

I have a new smartphone A52 5G. I've installed DropBox app but I don't have the Export feature on ALL my files.

[Hannah]

Hey @hanbar, thanks for joining us here on the Community!

Would you mind sending me a screenshot of the options you have for a file, so I can check this out?

Thanks!

[James h.46]

I have the same issue that just started after update....... no export option to transfer to android.... note 9.

[James h.46 · Accepted solution]

The export feature is now under sharing.   Go to sharing and the menu will show export file, then will give you option to save to device.

[hanbar]

Hello Hannah

After clicking on the 3 dots (options) for ANY file I'm getting the following list of actions for the file and as you can see the EXPORT option is missing

[Megan]

Sorry to jump in here, and thank you for the screenshot @hanbar!

Can you try what @James h.46 suggested, and click under Share?

You should be able to see the option there, if not let me know.

[rodwoman]

I'm not finding the export option either... from anywhere, including 'share'! Help!

[Здравко]

Hi @rodwoman,

Try an "alternative" way. May help to you. Select and hold (for a second or two) on the file you want to export/download (not just a touch). The file will get selected; here you can select more files, if you want to do it at once. Next, select the ellipsis (three dots) at upper-right corner on the screen. One of possible choices there is "Save to device". 😉 On the next step you will take chance to select where to export the selected.

Hope this helps.

[rodwoman]

YES that worked!! Thank you!!