About Lucio

We recently started rolling out a new beta that we believe will improve the behavior of searching for online-only files on Windows. Feel free to install it from here, and let us know if this is the case for you. As mentioned before, this will also be rolled out in a stable version soon. Thanks to everyone that reported this again! ... View more

As mentioned before,  we have received positive feedback from users stating that search is working for online-only folders, but we're also aware of the reports here about it still not functioning on file search. We'll make changes that we believe will address this within the next few weeks, so please make sure you update your Dropbox desktop application and keep trying. If this issue is still persisting for you around the end of January, please let us know more details about it here since, by then, we believe this would have been fixed. Thanks for using Dropbox, and for your reports that are leading to product improvements.   ... View more

Thanks @mxoh and @SteveWeston for your reports. I'm currently investigating what could be happening since the solution should work for files and folders, and we have already received positive feedback from a lot of users as well. Would it be possible for you to submit a support request with a few screenshots and mentioning this thread so that we can take a closer look? Also, I'd like to point out that the Windows search functionality, that allows finding files set to online-only through the Smart Sync feature, is only available on computers with versions of Windows 8 and above. This means that if you're using the search capabilities of a Windows 7 computer, you won't be able to find online only files and folders in the results. This is something outside of our control since this particular version of Windows OS doesn't provide the functionality required to search and find placeholder files. You can always use Dropbox.com to search and find all of your files. But if it's imperative for you to use your Windows OS capabilities, you can upgrade your OS to a newer version. ... View more

We've contacted you over a support ticket requesting your help answering a few questions and requesting a bit more information. If you can answer to us via that channel we'll appreciate it.   Our investigation continues, but it'd also be helpful to contact the ISP provider as mentioned by one of the users. Thanks for recommending that! ... View more

We're currently investigating this issue. Thanks a lot for reporting it! ... View more