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Re: Drop Box freezing windows 10

Re: Drop Box freezing windows 10

binary
Helpful | Level 6
CC Cleaner.
But I understand it is more to do with Trend Micro.

Re: Drop Box freezing windows 10

Rob21
Explorer | Level 3

OK - will try on an affected machine.

 

Strange that one of the laptops is brand new and has only just had both Dropbox and Trend Micro WFBS installed. The registry should be clean.

 

Re: Drop Box freezing windows 10

Jane
Dropboxer
 Thanks to all for your prompt updates on the matter here, it was really helpful as it seems that there’s a software conflict that’s been affecting your devices’ performance. 
 
I’ve made a note of all your comments & troubleshooting steps & I’v also made sure to Accept binary's latest reply as a Solution, since he’s mentioned that the set of steps he’s posted above has worked for him this time. 
 
Additionally, as we’re working on that together on our email correspondence Rob21, please check your inbox for my latest message at your convenience & let me know here if you have any issues locating it. 
 
Once again, I appreciate your valuable input here! 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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Re: Drop Box freezing windows 10

Ross_S
Dropboxer

Hi folks,

 

I just wanted to post here to acknowledge that we are looking into a possible conflict with Trend Micro. I'll reach out to a few of you via email with extra debugging steps. 

 

Many thanks for spotting the issue!

Re: Drop Box freezing windows 10

DLZPDave
Explorer | Level 4
We are experiencing the same issue on all our computers with dp and trend micro. I would like to be kept up to date on a permanent solution. Currently we have disabled dp from startup and have the users start it manually.

Re: Drop Box freezing windows 10

Lucio
Dropboxer

The issue has been resolved by Trend Micro and we have confirmed that the Trend Micro fix worked and no longer have a freeze on start when Dropbox is set to run at startup as well. For reference, the Virus Pattern that contains the fix is 14.287.00.

 

Thanks to all of the users that reported this!


Positive vibe!

Re: Drop Box freezing windows 10

DLZPDave
Explorer | Level 4

Thank You..much appreciated. 

Re: Drop Box freezing windows 10

mikemor22
New member | Level 2

Unfortunately, this hasn't worked for us.  We have the issue on some machines (although not all) and for the affected PCs (my desktop included), the new patterns haven't solved it.

 

For information, I'm running pattern 14.295.00 ( updated 05/06/18 ) and Dropbox client v.51.3.65.  I set my client to autostart and it caused the PC to hang again, so I've now had to set it back to manual.

Re: Drop Box freezing windows 10

Ed
Dropboxer

Hey @mikemor22 - strange it's working on some PCs but not all. Assuming they're all under the same settings, we might need our tech team to investigate this further for you. Can you log a ticket on https://dropbox.com/support with the existing info so they can help investigate further?

 

You may also wanna do the same with Trend Micro as the issue was on their end. If you find any additional info that would be helpful to the community, feel free to post here!

 

Thanks




Ed G
Community Manager @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
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:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: Drop Box freezing windows 10

Umaster
New member | Level 2

This is also still happening for me.

I'm using virus pattern 14.309 with dropbox 51.4.66

Need more support?