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Warning - Long-Term Dropbox Unlimited Customers: Retained Legacy Storage Can Be Removed
I’m posting this as a warning to other long-term Dropbox business users, particularly anyone who originally had Unlimited storage and was later migrated to a paid tier with retained legacy storage. This is not a rant. It’s a factual account of what happened to me, so others can assess their own risk. Background I was a long-standing Dropbox Business customer on an Unlimited plan. When Dropbox discontinued Unlimited, I was explicitly told that: My existing storage usage would be retained My account would continue functioning as before My monthly cost would increase to reflect the new structure My price went from roughly £70/month to £154+/month, which I accepted in order to keep my storage and business workflows intact. Over time, I built my business around this arrangement and stored ~56TB of client data, some of which I am legally required to retain. What went wrong Recently, my bank temporarily declined a payment after flagging Dropbox as a potential fraud risk. This caused a brief, unintentional billing interruption. Important points: I did not cancel my plan I did not request a downgrade I updated my payment method as soon as I became aware However, during that short interruption: My account was downgraded When I re-upgraded, I was placed onto the current Dropbox Advanced plan My previously retained legacy storage was permanently removed My account now shows a 30TB limit, despite already having ~56TB stored. Dropbox’s position (in their own words) Support confirmed the following: I was notified that my account would be downgraded I was not notified that retained legacy storage would be permanently lost Once downgraded, legacy storage “no longer exists” and cannot be restored There is “no room for escalation” because the features are no longer offered The only option is to pay substantially more for additional licences or storage add-ons In short: A temporary billing issue permanently removed storage that I had already been paying a higher monthly fee to retain. Why this matters to other users If you: Ever had Unlimited Dropbox Were told you could retain your existing storage Are now paying more under a newer plan Store large volumes of business or client data Then your storage is not safe in the way you may assume. Based on my experience: A billing interruption (even involuntary) Can trigger a downgrade Which can permanently remove retained storage With no restoration, review, or escalation available Even if you immediately fix the payment issue. Key takeaway This isn’t about asking for free storage or legacy features. It’s about undisclosed consequences: Being warned about a downgrade is not the same as being warned that previously retained storage will be permanently forfeited Especially when customers have already accepted significant price increases to keep that storage If you rely on Dropbox for large-scale storage, I strongly recommend: Keeping multiple backup copies Reviewing your exact contractual position Understanding that “retained” storage may not survive plan interruptions Why I’m posting this I’m sharing this so other users: Aren’t blindsided the way I was Can make informed decisions Can assess whether Dropbox is still safe as long-term business infrastructure If you’re in a similar position, I’d genuinely like to hear your experience.
I need to cancel a subscription for an account I can no longer access
I need to cancel my subscription as my dropbox was tied to an email address from an old employer. I can't get assistance from anything online with dropbox. I am just directed to have a password reset and directed to that origiaonl email account, which I no longer have access to. I have tried several tickets with dropbox, but they close the ticket because they think they have resolved my issue I've paid every year over the past number of years over $100 a year. I can't access the benefit of my account because I can't log in to my dropbox with that email. I can't get dropbox to switch to my Gmail and I can't find assistance. I did find the website to mail a cancellation request, which I'll put in the mail today but holy cow, Mail? to cancel???? wow. disapointed with my customer service experience trying to switch my account over to an email I have access to. any assistance is appreciated as I mail the 1950's paper letter asking to cancel my account. PayPal ID [removed] Email for account: [removed per the Dropbox Community Guidelines] (I do not have access to this) as I do not work there anymore. my bad for not using my gmail originally.
I wonder if I have more than one account?
Device Asus VivoBook17 Operating System/Browser (if using the web) Windows 10 Home/Chrome I wonder if I have 2 Dropbox accounts? I have a basic account that says I have run out of storage and I need to update it. Yet I have a summary of card purchase that shows I paid for Dropbox Plus (11/9/25 to 11/9/26) dated 11/9/25. I also have a credit card statement that shows I paid $119.88 on 11/9/25. Can someone straighten out this mess? Thanks for your help!
Unknown charges on our credit card. How can I contact Dropbox about this?
I am absolutely done I've gone through the whole Dropbox roundabout - Login, search for payment ID, use credit card details - that didnt work We even CANCELLED OUR CARD - and still the payments are coming out on our new card Every month, we get 2 charges for Dropbox, and no one in our office is connected or has a paying account. I've sent contact help bot messages It seems we might need to start naming them - DODGY Drop box I cant get out no matter how hard I try It must be fraud if its this hard to get any kind of service from a business that can manage to take payments even after we have updated our Credit Card
I'm part of a Dropbox team, but it looks like I have a Basic account.
I (& a number of my colleagues) have a Dropbox sign-in because my company pays for & uses Dropbox for document storage. There is loads of space left on its subscription. However Dropbox seems to treat me personally as a customer with a basic account, rather than simply someone authorised to access my company’s account, given the email messages I receive from Dropbox about running out of space etc. How do I get Dropbox just to treat me (and my colleagues) as simply an authorised sign-in on my company’s account & not a customer? (I never put personal stuff on Dropbox given it would go in the company’s storage space.) Grateful for any assistance. Thanks, Jeremy
