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Not enough storage and missing files after accidentally setting up Dropbox Backup
Hello! I have a client that didn't realize he must've clicked for Dropbox to backup his files, despite having a free account with only 2 GB. Well he got a new computer, and his old drive was cloned to the new computer. Even with Dropbox signed in, the files aren't actually in Dropbox, despite opening programs on the old computer and the path showing something such as: "C:\Users\Owner\Dropbox\My PC (Owner-PC)\Desktop\Clients" The files are accessible on the old computer, despite not showing in dropbox or on dropbox website, so where would I find them since there wasnt space to actually put them in dropbox?
Deleted absolutely everything but apparently I'm still out of storage space.
Some time ago I ran out of space on my free dropbox account - I don't use it much - so I deleted stuff, but the message came up the same every day. I thought it might need some time to be brought up to date but I have now deleted everything & I'm still getting the message that I am using 2.8gb! When I log in there are no files, no deleted files, no pictures, no shared files nothing! But it still says it's full. Surely it shouldn't be this hard to empty your dropbox or are they just trying to get me to upgrade? Is my only option to delete the whole account and start again? I've attached 1 screenshot of my empty account Dropbox Plan Free Device Mac desktop 2010 & Ipad Pro Operating System/Browser (if using the web) OS 10.13.6
Having trouble deleting my content. The option isn't there.
Dropbox Plan Basic Device iMac Operating System/Browser (if using the web) Ventura 13.7.8 Question or Issue An email from DropBox invited me to save my computer's files to DropBox. When I attempted to do so, I ran out of space and I've since changed my mind. I would like to delete EVERYTHING in my DropBox account but when I follow the help directions, (hover over the files, click the three dots, etc.) I don't get an option to delete. I've tried in both "list" and "grid" format. See print screen. Please provide simple instructions for deleting everything. I do NOT want to upgrade.
Dropbox shows 305% usage due to backup, but I don't see any files being backed up.
Dropbox currently shows 305% usage, when I check the storage it shows that everything (~80GB) is stored in Backup. When I open Backup application, however, it shows Size: 0 bytes, Number of files: 0. What can I do? How can I make my dropbox empty again?The .dropbox_bi folder takes up 679GB on my new computer and there's no hard drive space left.
I have three computers, each of which have different storage needs. I had been using all three on my Dropbox account, with different folder sync settings, and that had worked for years. I recently replaced on of my computers, and now Dropbox won't seem to let me set the backups on the new computer. It seems to be trying to sync everything, and does not have enough space - so now the computer simply say not enough storage space. my .dropbox_bi folder is eating 679GB, and I cannot even get into it to see what all that is. Do I need to delete my entire back from that computer and start over again?All Files Show ONLINE but computer space is not cleared.
Hello, is any one else having issue with dropbox listing all files to be "ONLINE ONLY" but computer storage is not being cleared. Huge issue on our end as the computer's capacity is 2TB and the files online (dropbox) are 2.12TB. The huge problem is, since the files are not online, my computer is maxed out and it started to be in operational. All the folders have the "grey cloud" and list 0kb which means they are not taking any space but my storage drive says it only has a few GBs available. Please help here as we are a studio trying to wrap up some packaging items. Thanks, Fernando [email removed as per Community Guidelines]Are backups taking up space? How can I make up some space?
I just upgraded my Dropbox subscription to increase space for my many photos. But I note now that I just have 553 giga of space. Is Backup taking up space and can I release that space to gain more for the many photos I want to put in Dropbox? ThanksMy account shows there are 33GB of backups, but my Backups page is empty.
Hello, My account shows that it's out of storage, I have only 180MB in regular files and a 33GB backup, but I don't see it anywhere else than in the subscription page. Nothing on the backups page. I can't delete this file to free up the space. Where can I find access to it?
