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Dropbox Sign

158 Topics

DropBox Sign - Signers not receiving emails?
Hello, I uploaded a document on Thursday for some of our signers. I sent the email, but it looks like no one received anything when I asked them during our Monday meeting. I sent email reminders, I duplicated and resent, and uploaded the document again and added the signers again, but nothing has worked. I am not sure what is going on. I had one of our signers add noreply@mail.hellosign.com to see if that might help and it did not. They checked their spam and nothing. On my end it shows pending and the documents were sent, but again, no one has received anything. The only thing that is different is that I included a new signer, but the other four have always received an email asking for their signatures. Does anyone have any idea what the issue might be? Thank you, Marcy
mcnrodriguez
3 years ago Place Integrations
12KViews
0likes
32Comments
Possible scam email sent directly from noreply@mail.hellosign.com
Hello! This morning I received a strange email from noreply@mail.hellosign.com and it was for a signature for a subscription for Geek $quad(?). It's $399 USD and I have no idea what this service would be for. I Googled the "customer support team" phone number and it came back as potentially being for an escort service in Florida. I checked my bank accounts, Paypal and Venmo, and don't see any pending charges. The signature request is also from an email and name I do not recognize and it appears they're a student at an Italian university(their email may have been hacked I'm guessing). So yeah, definitely not convinced this is a legit charge, but I can't lose $399 dollars either, so I guess I'm trying to see if this legit, or just spam. The fact that it was sent from a legitimate Dropbox email gives me pause. No, I did not click the links, but when I hover my cursor over the links in Chrome, I can see the URLs are for official Dropbox services. I called Geek Squad, just to confirm that there is no account in my name. I'm not sure if there's a specific way to contact Dropbox directly about this, or if this is the appropriate method. Thanks to anyone for offering help! [Removed as per Community Guidelines]
Solved
mellylouc
9 months ago Place Dropbox Sign
10KViews
2likes
13Comments
HelloSign - Cannot Move to Next Page
I've spent the last hour trying to send a document for signature with Dropbox's HelloSign. I had no problem with the first document. But with my second document, no matter what I do, after filling in all the signatory's information, I am unable to click "Next" to move on to the next page. The "Next" button is greyed out. I cannot find a solution anywhere and I don't want to waste any more time trying to figure it out. I am going to use another service to send my 2-page document for signature. What is the problem??? Why can't I move to the next page?
HollisHoHo
4 years ago Place Integrations
7.6KViews
1like
9Comments
Your request contains errors and/or invalid data.
Trying to use a template to send a document out for signing, but it's giving me this error. How do I fix this random error? "The following error was encountered: Your request contains errors and/or invalid data! Please try again."
areiss954
3 years ago Place Integrations
5.4KViews
0likes
20Comments
hellosign failure messages
Hi, I'm trying to use dropbox signatures. I've loaded the document and issues it for signing. Each time someone signs my document, I receive a failure email similar to the one below. I have plenty of space on my dropbox account. Is anyone else getting this issue? I'm concerned about whether my document signing will fail. Subject: eSignature file couldn’t be saved to Dropbox Message body: Something went wrong and <FILENAME> couldn’t be saved to Dropbox. But don’t worry. It was saved successfully to your HelloSign account. View document on HelloSign.com Learn more Note: filename and link redacted.
Solved
mains
3 years ago Place Dropbox Sign
5.2KViews
0likes
4Comments
Dropbox Sign - How can I change email of signers?
I sent a document, but they no longer have access to that email and want it sent to their new email; I can't see an option to update an email? There are multiple signers on the document, and don't want to void the full document and resend, given others have already signed. Is there an option to change an email of a signer?
MCAO1
3 years ago Place Integrations
4.6KViews
1like
7Comments
Dropbox Sign link expires after 7 days ?
I have sent hundreds signatures requests via Dropbox Sign. 60%+ already signed without any problem but since Yesterday people started complaining the link is not valid any more. Multiple people informed me the "request new link button" does not work. Maybe the generated e-mail takes some time I have no idea. Somehow after 7 days the request link expires. I don't see that setting anywhere. Can I adjust this somewhere? The messages people get:
RS2020
3 years ago Place Integrations
4.5KViews
0likes
5Comments
Dropbox Sign Bulk send sign requests not working
Dropbox is Promoting Unlimited Bulk Sing requests. They even added a button called 'Bulk send'. But whatever I do, I don't see the option to send one document to a CSV list. They even have an FAQ article explaining the steps but is does not look they implemented the feature in the user interface yet. Anyone any idea what is going wrong? Dropbox sign is officially Dropbox since 2 months. "We're officially part of the Dropbox family! HelloSign is now Dropbox Sign. (For now, you'll still sign in at hellosign.com)" Some screenshots:
Solved
RS2020
3 years ago Place Dropbox Sign
4KViews
1like
14Comments
Getting many signatures
I want to create a template that needs to be signed individually by many people. Is there a way to do this other than sending the template individually to each person? Is bulk sending what can be used for this instance?
Solved
mbravo
4 years ago Place Dropbox Sign
3.9KViews
0likes
6Comments
Welcome to the Sign API Developer Community
We're excited to introduce the Sign API Developer community, a space for you to engage with everything related to the Sign API. This forum is where you can ask questions, share knowledge, and collaborate to get the most out of Sign API. Whether you're an experienced developer or just starting with the Sign API, this forum is your go-to resource for technical exchange. Who should join? The forum is open to all, especially developers and technical users of the Sign API. If you have insights to share, questions to ask, or are looking to enhance your understanding of the Sign API, this community is for you. How to leverage this Community forum We encourage you to: Discuss: Engage in technical discussions, ask questions, and provide answers. Share: Contribute your knowledge, share your use cases, and explore new ways to use the Sign API. Feedback: Offer suggestions for improvements or new features, or bugs that need to be addressed. Tell us what you think We’d love to hear your thoughts on the Sign API community, so please leave any feedback in the comments below.
Dapree
2 years ago Place Dropbox Sign API
3.4KViews
4likes
0Comments