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Malware warning on teammate's MacOS when overwriting files
I render videos out to Dropbox and then other people on my team use them. If I need to overwrite a file because of an error or something my teammate gets an alert on their Mac when trying to open that video file that says it is possible malware and has to manually go in and approve each file and tell the Mac to open the file anyway. Is there a setting this teammate has on their computer causing this to get it to ignore all files on Dropbox or something? It can end up being a lot of files sometimes that are overwritten and they have to go in on each one and manually override the warning. TIA
Original account login lost after signing in with Google
Hello, I'm no longer able to access my original Dropbox account, which has an email-based login. I was able to access this account a few hours ago until I mistakenly accessed Dropbox using the Google-based login. As the Google login used the same email as my original email-based account, now every time I log in using email and password I can only see the Google-based account. It looks like this has replaced my original account, and all files are missing. All of this despite logging out and trying many times to reset the password. I have found other posts created by users with the same problem, but none of them seem to have a solution explained in the thread. Thanks in advance!
My entire Dropbox account has been deleted after sharing with another user.
I joined another Dropbox account for a project, and unshared after the project was over. This appeared to just permissions system, but now all my files and folders have been deleted. After looking at my payments, it appears my last monthly payment was refunded. I'm not sure what the hell happened, but it appears my whole account was erased and I'm losing my mind on how this could have happened. Did I transfer my account over to a different user? Is this even possible? I need to restore my files and don't see any way to access anyone by phone. Any help would be appreciated!Need assistance with a file access issue
For everyone using Dropbox, you should be concerned about the security issues that Dropbox is knowingly having. Strangers having access to your folders and files. Strangers getting invitations to share your folders and files. Losing your login access and ownership of your folders and files. And perhaps worse of all, Dropbox Support not giving a f***. It's been 8 weeks since this happened. An entire history of files and folders for a non-profit that works with seniors who suffer from Alzheimers and other forms of dementia. After pushing us off so they could figure out what was going on, then getting back to us saying they don't have a solution, but the advanced technical team is working on it, they are now ghosting the issue. Not responding to any more contact for status on the problem. This was a paid team account for many employees for a full year. Dropbox can't even be contacted for a refund. They don't give a f*** about the security situation. They'll probably wipe this call for help. Is anyone else experiencing this issue? How in the hell are you supposed to reach support if you need to have a Dropbox account in order to open a ticket? An account that you paid a year in advance to have for an entire team. Not to mention we have files that contain the history of the company sitting out there inaccessible. Leonard for Tiffany Ramirez, Founder of the non-profit
I was randomly logged out of my Dropbox account and I can't sign back in to the same account now.
I have had a Dropbox account since 2014, using the same login credentials. This account has been a bookmarked tab for years. Last week, I uploaded a file to my Dropbox with no problem on Tuesday. Thursday, I went to access my account and I had been logged out (I did not log out). When I clicked on the bookmark, it still indicated I had been logged out. When I went back to my history, I clicked on the link from Tuesday but it still indicated I had been logged out with no option to login using my credentials. I have tried signing in using my credentials and that won't work either. I now have NO ACCESS to my account and cannot get in touch with anyone in customer service! I've submitted a request through the site but with no response. I need to get back into my account to access my customer's files. Someone in Customer Service please help.Help logging into my personal Dropbox account, without access to email.
Hello, I need help logging into my Dropbox account with an e-mail address I can no longer access. I am using Dropbox on Windows. The Dropbox app is installed on my computer. When I open up a folder I have access to both, my personal account and a work account. The app somehow only reads the login information for my work account. I can't switch to my personal account. So I can't purchase Dropbox for my personal account... I also don't have access to my personal account because I no longer have access to the e-mail which my personal account is under. How do I get access to my old personal account? It has all my files, pictures, notes, taxes etc. inside of it.
I want to restore the contents that were in my personal folder on a team account
I became a Dropbox business team member by invitation. In Dropbox, personal folders and shared folders were divided. After I left the team, I went to the account I was invited to access my personal folder, but I had to re-join, so I couldn't check my personal folder. I want to restore the contents of my personal folder. What should I do?
