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Mac
22 TopicsDropbox not syncing to Apple folders (Desktop, Documents, Downloads)
Device MacBook Air M4 Operating System/Browser (if using the web) Sequoia, Tahoe Dropbox App Version (if using the app) 241.4.4853 Dropbox Plan Family Question or Issue My files are on Dropbox online. I now need to download them to my Mac (I've tried this on both a Tahoe and a Sequoia machine). Although the Mac already has Desktop, Documents and Downloads folders, the Dropbox app creates a new parallel set of (virtual) folders under the same names, residing in the Dropbox folder (~/Library/CloudStorage/Dropbox. In the past Dropbox used to sync with the existing Apple folders, but that's not been the case since a few OS X/Dropbox versions. It is my understanding that the parallel folders are supposed to be there, but Mac would mirror these, to make it look like they are in the `Apple folders. It makes no difference whether either File Provider and/or Backup is on or off. How do get rid of this double folder issue?6Views0likes1CommentYou are not eligible for Dropbox on File Provider at this time
Device Macbook Air 2020 M1 Operating System/Browser (if using the web) Tahoe 26.3 Dropbox App Version (if using the app) 241.4.4853 Dropbox Plan Standard 2TB Question or Issue I have selective sync on. When I look at the Sync tab in Preference, it says "You are not eligible for Dropbox on File Provider at this time" under Dropbox Folder Updates. All of my synced files are defaulted to be online only and shows Zero bytes in Finder. There is no right click option that I can make them offline available.17Views0likes1CommentScreenshot shortcut conflicting on Mac not allowing me to take screenshots
I have a free dropbox account and Command+Shift+3 & Command+Shift+4 to make screen captures seems to be conflicting with the Dropbox app. Nothing happens when I press the keys. I have a iMAC (intel) w/apple keyboard and am using macOS Sequoia 15.7.3. All the apple system keyboard short cut preferences are on. Is there a setting that needs to be turned off in the Dropbox preferences or a work around? The only time I can get it to work is when I am logged out of Dropbox. I have no problems with Dropbox syncing or conflicting with any other keyboard shortcuts.Solved120Views0likes4CommentsHow can I remove the Dropbox contextual menu items on Mac?
Macox, any version, I cannot remove the Dropbox contextual menu. Another thread on this topic is marked "Solved" but no solution is included, only a request to submit the request. Has a solution been provided yet? thanks!Solved107Views0likes5CommentsHow to stop Dropbox from opening automatically on my Mac?
I've tried to follow the instructions that were provided to Walter on 2/6/23 to disable automatic Dropbox start-up when I open my Mac. When I click on the Dropbox icon at the bottom of my screen, I get the file folders that I've set up, not a page that has my Profile initials. Where do I locate the Preferences? Thanks for your help.Solved4KViews0likes2CommentsHow do I end "Background items Added" notification and/or process?
I uninstalled Dropbox but keep getting this annoying notification on my mac that Dropbox is adding items that can run in the background even though the app is deleted and it is disabled in the appropriate setting. How do I get this to end once and for all? Thanks!Solved11KViews0likes19CommentsHow do I become eligible for Dropbox on File Provider for Mac OS?
Device MacBook Air M1, 2020 Operating System/Browser (if using the web) Mac OS Tahoe 26.1 Dropbox App Version (if using the app) 237.4.5355 Dropbox Plan Plus Question or Issue I haven't been able to see thumbnails on offline only files since the OS upgrade to Sequoia 4 years ago. It appears like the solution to this widespread problem has been resolved with the File Provider API, but if I try to follow the steps to enable I get the message "You are not eligible for Dropbox on File Provider at this time". I have already set all my files to be online only, restarted the computer, re-installed the latest version of dropbox desktop. What am I missing?Solved180Views0likes8Comments"Send Feedback" is broken
When I click "Send Feedback" in the Dropbox menubar icon, in order to file a bug report, the app makes my web browser open: Group: Dropbox for macOS | The Dropbox Community which redirects immediately to: Group: Dropbox for macOS | The Dropbox Community which then gives me this error: Dropbox v189.3.8308 macOS 13.6.2 (Ventura, ARM)Solved1.6KViews0likes7CommentsDropbox Mac has hijacked my Screenshots
I have Dropbox on my Mac OS Sonoma. As soon as it was installed, my Screenshots disappeared from my Mac Desktop and appeared in Dropbox. How can I stop this? I do NOT want my screenshots in Dropbox. They need to be on my Mac desktop. Thanks for any help--as a last resort I will just get rid of Dropbox from my Mac if there is no remedy for this. Caroline2KViews0likes10Comments