Your workflow is unique 👨💻 - tell us how you use Dropbox here.
Embedded Word documents will not open in Excel when using the Android mobile app.
Integration Affected Excel Device (Dell 2 in 1 16 inch laptop model DB06250 Operating System/Browser (if using the web) Windows 11, Home and Chrome Dropbox App Version (if using the app) V 242.4.5815 Question or Issue Hello, I cannot open embedded word documents in Excel spreadsheet, in Dropbox on my Samsung S24 Mobile phone. The spreadsheet is fully workable on my mobile, excepting when I press the cell containing the embedded (not linked) word document., it only identifies the cell (eg B2) rather than open the embedded fileit says "This version of Excel doesn't support interacting with embedded files" When I open the offline folder it works perfectly on my laptop Also, sometimes when I open the file on my mobile, it comes up with "open with" and when I press that, it goes straight into the spreadsheet. The screen shot shows an unfilled circle, whereas the others are all filled? I cannot find in Dropbox application, where I can upload a newer version of Excel? Hope you can help, please Kind regards Doug
Dropbox app crashes and won't work with the Microsoft Word app on Android
Dropbox files will not open, except occasionally, in word on my s25ultra phone. Got a message from phone. "dropbox app keeps crashing. put to sleep to avoid excess battery use.' I need to use the dropbox app. When the docment in dropbox does occasionally open in word after an eternity, then it will not close and you have to clear all active apps to get it too close. Word works perfectly with my one drive files.
"Word is running into problems" error when trying to open Office files
Application Affected Word Excel etc Device ASUS VIVOBOOK Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) No app Question or Issue When I try to open a word or excel file I get this error Word is running into problems with the 'dropbox.officeaddin' I also face issues with files not opening occasionally
Microsoft Office files won't open for a specific user with an error
Integration Affected Microsoft Office Device Surface Laptop 5 Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 238.4.6075 Question or Issue One of our employees is experiencing an issue with opening files saved in Dropbox intermittently. Others are able to open the files and the user can usually open the file after a few minutes have passed. This happens both when a file was just modified by another user and when a file has not been modified in days and no one else has the file open. It also occurs if a file is saved with "Autosave" toggled on or toggled off. The user can open the file via the File Explorer context menu to open the file in Dropbox.com and then in PowerPoint/Excel/Word. Is there a way to fix this as the work around takes time and interferes with the employee's workflow.
Set Dropbox as the default saving place for Word
Hello! I've recently moved from Microsoft to Dropbox as my cloud storage and I've noticed that my files are not autosaving anymore and even though I deleted my one drive app I still can't make dropbox my default saving place and whenever I tried to do it it doesn't change the settings it's like it doesn't take them because for the next file I try to save it goes back to OneDrive. Thank you everybody!
"This file has been moved" error when trying to open Excel files in the Dropbox folder
Integration Affected Microsoft 365 (specifically Excel) Operating System/Browser (if using the web) Windows 11 Question or Issue One of our users started getting errors yesterday when trying to open Excel documents that are stored within the Dropbox folder. The file opens, but brings up the following error: The file has not been moved, nobody else has this problem currently. It only happens when the file is within the dropbox folder on her computer. If we copy the file to a location outside of dropbox, it's fine. Searching the internet, it seems people who use Box (which I'm assuming is similar to Dropbox), are starting to have the same problem. It was reported in their community beginning on Nov 25, 2025 and more and more people are replying to it complaining of the same issue. A few different "fixes" were suggested by their IT which did not fix the problem and yesterday they say they have determined that it's a bug related to the latest Seamless Login release from Microsoft. Just throwing this out there in case it helps the issue to be resolved with Dropbox quicker. So far, only one of our team members is having this issue. Please help.
