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Family plan is too expensive for what it offers
While I would like to have the ability for my wife and I to share a combined account with our own individual logins - it's not worth the extra $80/year, almost doubling the cost for only a limited increase in features. If it came with double the storage I might consider it, but even then I'm not sure I need that much more storage at the moment. Please reconsider the pricing on the family plan as I will never upgrade at anywhere near that price. It makes more sense to just have 2 Plus accounts since it comes with the extra storage. With the amount of competition out there for similar cloud storage, it's getting more difficult to justify the cost of dropbox, so I was really expecting a minimal increase in price, if any at all versus the Plus plan I am currently paying for.15KViews21likes32Comments
Deleting licenses
Is way to difficult and convoluted and took much more time than it should have. This is the worst experience I've had with Dropbox. You normally make things easy. This was a pain in the ass, and for no good reason. I have deleted members months ago, didn't re-assign their licenses and was continuing to get charged. So I wanted to reduce the licenses. It was damn hard to find the way to do this. You should present the links in the same place as the delete team members location......very annoying25KViews21likes28Comments
Please email receipts for monthly subscriptions
Dropbox needs to start emailing monthly subscribers our receipts each month. Instead of making us retrieve them from inside Dropbox. I’m sure many of us need the receipts to file away for our expenses. Why does Dropbox value annual subscribers by sending them email receipts—But not the monthly subscribers?519Views10likes11Comments
How can I redeem the 50% Discount for Dropbox Plus with Adobe Creative Cloud?
I have both an Adobe Creative Cloud and a Dropbox Plus subscription. I recently saw that I could be saving 50% on my Dropbox Plus sub. It has only recently renewed but as my work situation has changed I need to cut some costs while I seek new work. I want to keep my subscription but want to take advantage of this offer I'm entitled to. Could someone let me know if they've been able to do this? When I click Redeem Offer it says I already have a Dropbox Plus plan. I've been paying for Adobe for 30 years and Dropbox for 15 years. Many thanks! https://creativecloud.adobe.com/cc/discover/article/creative-cloud-perks?promoid=T32PLP96&mv=other&locale=en-AUSolved8.8KViews7likes63Comments
Support for international currencies on Dropbox.com
Hi there! I’m Amanda, the Product Lead for International Growth. Our team is committed to making it as easy as possible for customers around the world to use Dropbox. One of things we’re doing is adding support for local currencies. In September 2023, we launched support for the Brazilian Real. Next month, we’ll launch the Korean Won and Indian Rupee. Next year, we’re looking at launching local currency for Mexico, Singapore, Poland, Malaysia, Taiwan, South Africa, Thailand, Indonesia, Vietnam, and potentially a few more. We realize this is long overdue for our customers outside the US, and hope this relieves any payment difficulties you may have experienced. *For customers already paying in USD – first, thank you for your support all these years. We plan to migrate you automatically to your local currency in 2024. We thank you for your patience!3.1KViews7likes3Comments
I've paid for my account but it's not showing up
My account was charged for a new month's subscription yesterday. Then this morning, I get an email telling me that my account is full, out of space, no longer syncing. I went to my account and logged in, and it says I need to upgrade, that I'm only a Basic user! But, I am a PLUS user and have been for many years! I'm not going to pay to upgrade my account to a level I'm already at - especially when they just billed me yesterday! The payment was successfully processed, I checked. So, there is no reason for this. NONE of this makes ANY sense to me whatsoever: - My bank account processed the payment for my subscription successfully. - I pay for my subscription through Google Play - which shows me as an active Plus member, with my next payment being due in April. - The email I received was telling me to upgrade to the next level of 3 TB. But, 3 TB is NOT the next level up from Basic - 2 TB is! So, that makes it seem as if I'm already at 2 TB...? - When I logged into my account, it said I was using a little under 6 GB, and that I was full, out of space, no longer syncing - meaning I'm in a Basic account. Since the account is showing me as Basic, I'm unable to contact anyone in Customer Support for help - no phone, no chat, no email. Apparently, that is only for "paid" customers - WHICH I AM!! I need help with this. I need to know if any Dropbox employees monitor these boards and might see this...??? I have MANY important documents saved in my cloud, so I need this working correctly again! Any help would be extremely appreciated. Please. Thank you, Lori5.8KViews7likes35Comments
Unable to update payment information
I am on an annual subscription to dropbox. My payment was set up to automatically paid upon renew with my credit card. Since my last renewal my credit card was updated with a new expiration date. Dropbox declined my payment. While I tried countless times, I was unable to update my credit card information on their website. I had at least five chat sessions with sales (the only drobbox personel you can have live communication with) and they were totally unable and unequipped to provide any support. Technical support is only done through online requests. I deleted cookies and cleared my cache as suggested in the community help center with no success. I logged in using "incognito" on the Chrome browser as recommended, with no success. I submitted a formal tech support request and got a ticket#. I am waiting for a reply. It has only been a day. It is totally impossible to talk with anyone in technical support (no phone numbers except for sales) or to use the chat line to speak with a technician. There is no way to get in touch with anyone at drobox who can accept a payment if you are unable to update your payment information online. Like a monkey with a typewriter, I finally changed my payment option from Visa to Paypal. The transaction was processed immediately. Ironically, my Paypal account is linked to the same Visa credit card I was so frustratingly trying to use to make the payment. If you are having the same problem let dropbox know. Maybe they will make it easier to communicate with tech support when there is a problem.Solved20KViews7likes17Comments
