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Bonus referral space not allocated, the email shows up as ineligible
Today, I tried to register a colleague on the Dropbox Basic free account and the email address now shows ineligible. The email address is correct. She downloaded Dropbox desktop while in my office - so yes, we were using the same IP address at the time but it was not being installed on the same machine! The web page didn't mention that this might be a restriction! We were in the same location because she has never used Dropbox before and required 'handholding'! How can we recover from this situation? Would uninstalling and reinstalling the Desktop App from her home location resolve the issue? Advice appreciated. Sue