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Refunds

240 Topics

Refund for Dropbox charge
I recently changed jobs and my new job does not utilize Dropbox. Needing to subscribe to a new software system, I transferred all my files and then went to account settings and downgraded my plan from Business to Basic. This past September (almost a year later) Dropbox charged me $158.88 for that basic plan. The charge went through automatically via PayPal which is the billing method I used when I was a paying subscriber. Beyond this billing error on Dropbox's behalf, a major problem is that once a customer downgrades to a Basic Plan, you have zero customer service and no access to Billing Settings to prevent this error happening again. I have sent multiple emails to Dropbox, PayPal and my bank, protesting the charge. The only response I can get from Dropbox is through their Sales team, which of course, cannot help me. They send me back to Billing, whom I never hear from. I'm hoping that someone in the community can help with this issue. I have always found their product to be good and have used it (at Business level subscription) for years. I'd rather not part ways with such a bad taste in my mouth.
Solved
NiThormaigh
3 years ago Place Plans and Subscriptions
4.4KViews
3likes
3Comments
How can I cancel and get a refund?
Please help! I was charged just shy of $200 on a DropBox acct that I did not know was there. Please help me cancel and get the refund
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joyanisa74
4 years ago Place Plans and Subscriptions
59KViews
3likes
497Comments
Fraud Charge on my Credit Card
Hello, There was a fraudulent charge on my credit card. I am a basic plan user only so when I got the notification from my credit card company that I had a charge from Dropbox I knew something was suspicious. I was able to track down the invoice and receipt using the transaction ID lookup tool so I have that documentation. I want to report this to Dropbox so they may take action against this user. Thanks, Don
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dballare
6 years ago Place Plans and Subscriptions
7.1KViews
3likes
9Comments
I have an unauthorized charge from Dropbox. What can I do?
Dropbox has taken money from my credit card account without authorisation, how do I get it back?
Solved
Badgerman
7 years ago Place Plans and Subscriptions
33KViews
3likes
76Comments
Problème résiliation DropBox Plus après période gratuite
Mon abonnement gratuit se termine le 12/12/2025. J'ai reçu un mail de Dropbox le 06/12, et ce jour là j'ai résilié mon abonnement DropBox Plus, en vidant mes fichiers pour repasser sous la barre des 2GO gratuits. Aujourd'hui 13/12/2025 un prélèvement de 11,99€ via mon compte Apple est prelevé pour un renouvellement de DropBox Plus. Je demande le remboursement ce cet abonnement non désiré et résilié le 06/12/2025. Quand on résilie sur l'application iPhone Dopbox propose toujours de résilier comme si la demande n'était jamais prise en compte.
thieb_p
6 days ago Place Poser une question
34Views
1like
1Comment
I have a Basic account and you keep billing me. How can I be refunded?
I have a basic account and have no payment history yet you are charging me each month. This have been going on for the past several months. You need to refund what you have erroneously billed!!! Please stop. Since I have a basic account, there is no way to contact you other than trying to submit this note.
donaldhook
11 months ago Place Plans and Subscriptions
82Views
1like
1Comment
I need to cancel payments on an old Dropbox account
I am still getting billed on a DropBox account linked to an old work email that no longer exists at a company that I no longer work for. I am unable to receive the verification code to log into that account and therefore cannot cancel my subscription through that page. There is no way to contact DropBox directly so I cannot delete this charge... Any advice? Or can someone from DropBox billing reach out?
srburmester
11 months ago Place Plans and Subscriptions
154Views
1like
6Comments
I have been paying for a subscription but my account got deleted due to inactivity
even though i had not actively used it in quite some time.... I now come to find out that if i haven't "logged in" , my account has been deleted ? ( that makes sense - let's delete an active paying customers account ?!?!? ) So now when i try to call support it says to log in and request a call back. However when i log in , it prompts me to set up a new Free account - WHICH DOESN'T PROVIDE THE CALL BACK FEATURE !?!?!?!...... You can imagine how frustrated i am and the fact that this company just keeps taking my money even though they deleted my account is infuriating. How can i get someone from DropBox to help me with my account ?
collinsjmmc
2 years ago Place Plans and Subscriptions
184Views
1like
2Comments
My card has been changed and my account was accessed by someone else, please help
I canceled my free subscription but my credit card has been charged and the account has been hacked. I tried to cancel but the email is not mine so it won't let me cancel. I can't find a phone number to talk to someone - the chat box is worthless.
Solved
Joaniemn
2 years ago Place Plans and Subscriptions
1.2KViews
1like
14Comments
I've been charged by Dropbox and can't change the card that's being charged
Same problem that everyone else has. There is no person to speak to or even a bot to answer my simple billing question. I have not changed my credit card for 5 years with Dropbox. I cannot find a person to respond to my questions either through chat, email, or phone call. SO effing FRUSTRTATING. i ONlY need to update my address and my credit card info and the help center is worthless!!!! Did I buy this 5 years ago from the app? I don't effing know! Did I buy it from a retailer or 3rd party? Maybe if I had a receipt or could FIND a receipt I could tell you. But that SIMPLE information is hidden too!!!! I DO know that I need to change the credit card and address you just charged me, but that simple issue is too hard for these geniuses to figure out. My Credit Card was charged DIRECTLY from Dropbox. So you have my credit card SOMEWHERE. I just need to update it, so you STOP charging the wrong card! I am not even asking for a refund back to the card and then for them to charge my correct card, which would be SUPERIOR Customer Service! I just need to update the Credit Card info!!!! Someone help! Now I have to spend the rest of my time posting this diatribe on every chat platform and tech website I can find until another Frustrated CUSTOMER has to help me before the non-existent Dropbox customer help gets born!
scxgf
2 years ago Place Plans and Subscriptions
594Views
1like
3Comments