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Refunds
358 Topics
Credit card fraud - fraudulent charge
Hello, There was a fraudulent charge on my credit card. I am a basic plan user only so when I got the notification from my credit card company that I had a charge from Dropbox I knew something was suspicious. I was able to track down the invoice and receipt using the transaction ID lookup tool so I have that documentation. I want to report this to Dropbox so they may take action against this user. Thanks.Solved15KViews0likes4Comments
Wrongful credit card charge - Customer service help requested!
I'm not sure how to get this issue reconciled so posting here with the hope that someone who monitors this from Dropbox will help me out. I recently (May'23) received a $119.88 credit card charge for what I assume is an annual subscription to dropbox which I do not have / have not authorized. I believe I was on this plan ~1 year ago when I then downgraded to paying monthly. I cancelled my monthly plan in Feb 2023 and have confirmation from dropbox of this transaction. WHY am I now receiving a bill and what is even more frustrating, is that all attempts to report this bill have been ineffective / met with silence from Dropbox. Please help.15KViews0likes16Comments
I'm confused by the $19.99 monthly charges to my credit card account for the "Basic" plan
I had the impression that the "Basic Plan" was a FREE service, and yet I'm receiving from Dropbox charges of $19.00/month. Does the Basic Plan cost $19.99/month? If so, is there a discount available for non-profit organizations or people doing pro bono work? If not, how to I correct this errant charge and seek reimbursement? If the Basic Plan is not free, is there another plan that is free? Thank you, Tim VendlinskiSolved10KViews0likes6Comments
Cancel Subscription
Hi: We are trying to cancel a dropbox charge that has been incurring on our Company credit card for sometime now. However, no one seems to be able to locate the account associated with it. We tried to do a credit card purchase look up and it didn't work (we assume it is because the expiration date changed and it was never updated on the account but since the card number is the same it can still be charged). We need to find a way to locate the account associated with this charge so we can cancel it. If we are unsuccessful, we will be calling our credit card company to block the charge moving forward.Solved7.9KViews1like49CommentsTrying to contact Dropbox to change billing CC
Can someone please tell me how to contact anyone from DROPBOX. I have followed every tool possible and am getting nowhere. They have just charged my personal credit card for a business account and just need to get a refund on one CC and give then the right one. A suggestion for the DropBox team is to email your clients ahead of billing them. Thank you.Solved7.2KViews1like51Comments
