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I can't switch accounts on my Mac Mini
I have a M4 Mac Mini that is using the wrong DropBox account but I can't figure out how to switch it to the correct one. My PC is using the correct one and it is up to date with all files but my Mac Mini will not allow me to change my account. I have followed the directions to sign out of the wrong account but when I am automatically taken to the DropBox website it doesn't allow me to change my account to the correct one. It automatically assumes I want to sign into the incorrect one. What do I do?Issue with communication between Dropbox web and Dropbox desktop application
Hello, I want to report issue (I believe it is bug) related to trouble with communication between your web site (https://www.dropbox.com/home) and the official Dropbox application (v240.4.8493) that normally happens on loopback port 17600: This used to work well, but for whatever reason it shows errors on try to open some file using ellipses > Open in > Desktop. Pretty often the web site cannot even detect that there is working desktop application. At the same time Dropbox desktop application seems well working - no delay in sync, etc. I made a little research what might be the reason and found out that despite desktop application does most of its work well there is significant delay (softly said) in responses to requests that website sends: Such responses have to be in borders of milliseconds (1 second is a huge delay). Above delay leads to processing timeout and error seen on first screenshot. One more additional detail: it seems that even when particular file is opened successfully at the end, Dropbox application delays it response related to the file till file gets closed. Is this normal?! It's rather BUG! Please, forward above to team responsible for Dropbox application development.
File names are cut off on the Dropbox site
How is it possible for an app this old to still not allow a user to alter the field length? 20 odd characters is grossly insufficient for anyone with real organisation habits. Why can I not simply see longer file names? Why? What is the justification for this? Take myself, a 3d modeller. I constantly have files that are categorised by project/object/component (often with more additions like side or versions). It's maddening. We're nor working in 1024 resolutions anymore, we've all got second or third monitors. Screen real estate has never been higher. So why are we stuck with this archaic restriction? Every website I go to can adapt to window size but Dropbox is acting like it's still 2007. If this isn't fixed we're going to stop paying for it.
I can't access my Dropbox account through a web browser.
Device (Macbook Pro 2019) Operating System/Browser (if using the web) (macOS Sequoia 15.7.3) Dropbox App Version/Browser Version (Safari version 26.2 (20623.1.14.18.4)) Question or Issue I cannot access my account via this device, eventhough it works in my friend's device. When I refreshed the page, it seemed ok but after 2-3 seconds, this image showed up & that's it. I already restarted my Macbook, logged out my account & logged in again, but it's not help.
The "Contact support" page in the Dropbox Help Center results in an error message.
Device MacBook Pro Operating System/Browser (if using the web) macOS 26.2 Dropbox App Version (if using the app) N/A Question or Issue Clicking "Contact support" in Dropbox Help Center results in fatal error message. My browser is Safari.app. https://www.dropbox.com/get_helpDropbox.com is not working for some users
We're currently experiencing a service disruption with Website. Status: Investigating Affected Systems: Website Started: 1/22/2026, 9:46:41 AM UTC Last Updated: 1/22/2026, 9:46:41 AM UTC For the most up-to-date information, please visit the status page: https://stspg.io/8gp6yw4gl9g7 We are working towards a resolution as soon as possible, and we'll continue to share updates on this thread as soon as we learn more.I'm unable to view my files on the web as I'm getting a 'something went wrong' error
Help, I'm unable to view my dropbox files. When I log in, it just keeps displaying the following error message. I've tried on different browsers, incognito mode, different wifi networks. Nothing works. This is getting me real worried.
The latest desktop update on my Windows 11 wiped out 2 days of work.
Application Affected Dropbox basic Device Dell XPS Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 239.4.8301 Question or Issue Consider this a bug report. When rebooting today 1/13/2026, Dropbox forced an update. It had been working fine yesterday. When it was done, everything I had worked on for the last two days was an old version. There was no indication of that, but when I looked at one of the files it was clear that it was old. I would report this as a bug, but that doesn't seem to be an option on the free plan. It's not a lot of files, but it was a lot of work that was lost. Going to the online activity tab, it shows nothing since Aug. 2024. I only noticed that because the app doesn't seem to be showing changes I made on the desktop int the "Your activity" section. As a test, I created a new text file, DB shows no new file in "Your activity". Yet when I save it, I see that the DB icon shows it is syncing. Going online shows that the file is there, but nothing in Activity. The "good" news is that I have found some "conflicted copy..." files that seem to have more recent versions. Now I have to manually merge them. The bad news is that I have no idea what has happened to the shared files directories and without a working "activity" log, no reasonable way of checking it. I've been using DB almost since it was new. This is one of the worst failures I have seen. I say that first because there was no indication of any problems. But I'm still flying blind in trying to figure out if it's working since none of the activity indicators are functional.
Can I remove the "your activity" files?
It seem impossible to imagine but apparently Dropbox has decided that recent activity/files in recent activity are now permanently viewable until replaced by more recent activity. Really? I hope I'm wrong. Dropbox started out as uniquely user friendly and easy to use. I've watched that disappear over the years. It's becoming every bit the arrogant, controlling, short sighted and customer unfriendly type of site that it once stood out from. Again, if anyone has different information, please share. I'm truly hoping I'm wrong.
