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Can't download invoices
I'm trying to download a copy of my invoices but it's not working. Under the Billing section, where there's the list of all the invoices, if I click at the end of a listing on the three dots, it gives the option to choose Invoice or Receipt. If I click on Invoice it just loads another Billings page in another tab exactly the same as the original one, not any invoice details. If I choose the Receipt option, the new tab opens with an Error 500 message. How can I get a copy of the invoices as I need them for tax returns?Solved7.4KViews1like65Comments
How to change subscription via ios to dropbox directly
Hi, I had my Dropbox Plus through apple subscription, but I’d like to manage my account directly from dropbox website. My plan via apple app store has been already lapsed since January 2, but I cannot find a way to subscribe the dropbox service directly from dropbox.com. Can you tell me how I can change the way to subscribe dropbox plus via dropbox.com? Thank you, SophiaSolved3.2KViews0likes10CommentsSupport for international currencies on Dropbox.com
Hi there! I’m Amanda, the Product Lead for International Growth. Our team is committed to making it as easy as possible for customers around the world to use Dropbox. One of things we’re doing is adding support for local currencies. In September 2023, we launched support for the Brazilian Real. Next month, we’ll launch the Korean Won and Indian Rupee. Next year, we’re looking at launching local currency for Mexico, Singapore, Poland, Malaysia, Taiwan, South Africa, Thailand, Indonesia, Vietnam, and potentially a few more. We realize this is long overdue for our customers outside the US, and hope this relieves any payment difficulties you may have experienced. *For customers already paying in USD – first, thank you for your support all these years. We plan to migrate you automatically to your local currency in 2024. We thank you for your patience!3.1KViews7likes3Comments
Billing Page Won't Load
The Dropbox site is giving me nothing but headaches. If I am signed out I can go to the billing page and it loads. If I go to sign in, the right side of the page doesn't load. I turned off ad blockers in case that was it. When I go to send an email about this problem I'm only given the option to write about billing issues. Tried the chat feature but that was no good.2.7KViews0likes19Comments
Can't update billing information, I get an error message
My plan has been downgraded to basic for some reason, and I can't update my billing information. I enter all my card details, but then get an error message when trying to verify the card saying "This content is blocked. Contact the site owner to fix the issue." This happens on my phone, on another browser, and when I'm incognito in a new window as well. It happens with my second card too. Does anyone know why this is happening? How can I contact support? When I ask the chatbot for a person to help me, I get a message that only paid members can assess human support. 😐1.7KViews1like9Comments
Too many attempts, try again later
Hello, I have the task of creating the accounts of my workplace staff, it only allowed me to create 5 accounts (I need to create approximately 44 accounts). 24 hours have passed and it still won't let me create more, the message that comes out is "Too many attempts, try again later"Solved1.7KViews0likes3Comments
