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savedthroughfaith01's avatar
savedthroughfaith01
New member | Level 2
3 years ago

I'm having trouble applying for a position - can I contact HR?

Is there a way to contact HR for tech difficulties for applicants?

10 Replies

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey savedthroughfaith01, thanks for reaching out to the Dropbox Community.

     

    Can you let us know exactly what you're having an issue with?

     

    Do you have any questions?

     

    Let me know.

  • savedthroughfaith01's avatar
    savedthroughfaith01
    New member | Level 2
    3 years ago
    So I could not complete the application the page kept getting stuck and I wouldn't know if there was someone I can talk to about completing the application. It just gets stuck and then every time I click next it just freezes and doesn't go anywhere I've tried it on different browsers and different automated hardware as well.
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey savedthroughfaith01, sorry to jump in here! 

     

    Could you let me know the exact application you're having trouble with? 

  • eu84's avatar
    eu84
    Explorer | Level 4
    2 years ago

    I am having the same issue as described here with a job posting: https://jobs.dropbox.com/listing/5379657

    (Principal Product Manager, Search)

     

    When I submit it appears that the "Employment" Header title is a required field, but it's just a label, no input field, so there's no way to remediate this and actually submit the application page successfully. I've included a screenshot of the red error message text and the asterisk showing this section header is somehow a required field. All other required fields are confirmed to be filled in and marked with a green check icon.

     

     

     

    Please advise when this is resolved so that I may attempt to resubmit. Thank you.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey eu84! Do you see the exact same thing on another browser and/or even incognito mode on your current browser?

  • eu84's avatar
    eu84
    Explorer | Level 4
    2 years ago

    I am using Chrome when it fails, I am unable to try it on other browsers and incognito mode because I don't want to submit multiple applications - are you able to submit a test application to test those questions? Thanks

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    eu84, you don’t need to submit the application via a different browser. I’d just like to check if the “Employment” field still appears as a header no matter the browser you’re using.

  • eu84's avatar
    eu84
    Explorer | Level 4
    2 years ago

    Yes, it still appears as a header in the Edge browser, as well.

     

     

     

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago

    eu84 wrote:

    I am using Chrome when it fails ... it still appears as a header in the Edge browser, as well.


    Keep in mind that both Chrome and Edge are essentially the same browser. They're both built on Chromium, so if you have a web page error in one of them, there's a good chance you'll have it in the other as well, as they both render pages the same way.

     


    ... it appears that the "Employment" Header title is a required field, but it's just a label, no input field ...

    This appears to be an issue with how the page is rendering in those browsers. There is no input field. What you should be seeing is a link below Employment which says Add Another that, when clicked, expands a series of fields for entering employment information.

     

    This is how it appears with Firefox:

     

     

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