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229 TopicsMobile Authenticator not working
Using 2-step verification, I've recently tried switching from receiving texts to using the mobile authenticator. However, the latter is not working. I'm getting 'invalid' code when i try to input the code generated. How is this possible? Is there no other way to use 2-step authenticator without having to resort to texts?Solved59KViews6likes78CommentsFeedback on Using Assistive Technology
We’d Like Your Feedback on Using Assistive Technology with Dropbox We try to make sure Dropbox products works smoothly for everyone—regardless of how you navigate the web. If you rely on any assistive technologies (screen readers, voice control, magnifiers, switch devices, etc.), we want to hear from you. We are interested to know: 👍 Success stories: What features already make your experience better? 👎Pain points: What hurdles slow you down or get in the way? ✨Ideas & wishes: If you could wave a magic wand, what would you change or add? How to share your views: Reply below with your thoughts. Prefer privacy? Email our Accessibility Team at dropboxforall@dropbox.com Every insight helps us prioritize improvements and build a truly inclusive experience for our customers. Thank you for helping us shape the best possible experience for everyone - we can’t wait to learn from you.64Views3likes0CommentsPhone number has changed/new phone... HELP!
I need to access my old account. Two-step verification appears to be on. Code was sent to my old phone number, which has changed. I now have a new phone and new number. (Old phone no longer works as the screen is shattered/doesn't power on) I don't recall having an emergency backup code on hand either. I need to get into my old account. My email address for my old account is <SNIP> I know the password. I NEED TO TALK TO CUSTOMER SERVICE BY PHONE OR EMAIL A/S/A/P. I NEED A LIVE PERSON PREFERABLY. (I had to create a new email address, Google account, etc. all because two-step verification was "on". Apparently most of my online activity was linked to my old number, which no longer exists. I find it super frustrating...) There are very important files on my original account that I need to retrieve/get back. I created this new account (that I'm using to type this) just so that I can file a complaint and hopefully get some answers/HELP! *Edit: I no longer have the SIM card to my previous phone, which was a Samsung Galaxy A10e ... Ugh! *@$!&#Solved46KViews3likes14CommentsReceived Verification email but nothing happens when I click on Verify Email
I no longer have access to the email my dropbox is associated with so I need to change my email address. I go to settings and my email address has "Edit" next to it. I click on Edit and enter my new email address along with the password for my account. It gives me a message to check my email and "Verify my Email". I receive the email but when I click on the Blue bar that says Verify Email, it takes me to a page that says I need to log in to verify my identity. If I enter my new email address, it asks me to create a new account. If I enter my old email address, it asks for a 6 digit code that is being sent to the email address I don't have access to anymore. I tried going back to my account settings and below the line with my old email address, it has my new email address and it says "Pending email change". There is an option to "Verify Email" there but it just sends a new email - which also doesn't work. I can't imagine that this is a user error, but I could be wrong.Solved1.9KViews2likes3CommentsCan't login
I know my user NAMES and PASSWORDS. I CAN login in on any computer, except the ONE that I need my Dropbox working. I have tried with EDGE, CHROME and FIREFOX (Windows 10). I tried PRIVATE mode on THREE browsers. I enter my email and password. I choose sign in. I get the login screen again empty. The app does nothing. Thoughts?Solved23KViews2likes9Comments