Your workflow is unique 👨💻 - tell us how you use Dropbox here.
billing
218 Topics
Dropbox paid plans are way too expensive, hoping for a change.
Hi there, I've been a Dropbox user more or less from the very beginning and I regret to say that the paid plans are way too expensive for an average user (or a family for that matter): 2 TB for 120,- € per year for a PLUS plan - honestly... I'm pretty much sure that you will get many more paid users if the price plans were more reasonable. Furthermore, Dropbox sends out messages informing that they have "new possibilities" and by the end of the day, it's the same expensive "special offer" as always. Hopefully, this will change. Kind regards, Peter5KViews8likes5Comments
How can I redeem the 50% Discount for Dropbox Plus with Adobe Creative Cloud?
I have both an Adobe Creative Cloud and a Dropbox Plus subscription. I recently saw that I could be saving 50% on my Dropbox Plus sub. It has only recently renewed but as my work situation has changed I need to cut some costs while I seek new work. I want to keep my subscription but want to take advantage of this offer I'm entitled to. Could someone let me know if they've been able to do this? When I click Redeem Offer it says I already have a Dropbox Plus plan. I've been paying for Adobe for 30 years and Dropbox for 15 years. Many thanks! https://creativecloud.adobe.com/cc/discover/article/creative-cloud-perks?promoid=T32PLP96&mv=other&locale=en-AUSolved10KViews7likes63Comments
VAT details missing on Dropbox Pro Invoice
I have gone through the VAT related questions on the forum. It seems, the Dropbox admin is not getting the question. Hence, I am sending a copy of my Dropbox Pro invoice (which does not show Dropbox VAT number nor VAT separately) to HMRC (Tax Department in the UK) as it is a legal obligation in the UK to give a VAT receipt showing VAT number of the seller and VAT rate as well as amount. This is necessary for a business in the UK (and for that matter anywhere in Europe) to claim back the VAT paid on the service. This is not applicable if Dropbox is not collection VAT but it is quite clear that they are charging VAT. Now if they are charging VAT, then they must remit VAT collected to the Office of Revenue Commissioners in Republic of Ireland and we as a user should be able to claim this VAT back if we are using the service for our business and we are VAT registered in any of the EU countries. So it really surprises me to see the reluctance of Dropbox to simply resolve this issue by adding VAT details on the invoice (and it is not that they don't have this facility in their invoicing system because they are already providing VAT invoice for Dropbox for Business subscription) I guess I will leave HMRC to deal with as they have gone quite strong now-a-days with issues like this.Solved12KViews5likes8CommentsI don't want an upgrade to Dropbox Essentials
I got an email this morning saying "We’re providing you with a free upgrade from your Dropbox Professional plan to our new Dropbox Essentials." I don't want this. I don't want those extra features and I don't want to pay the additional amount per month. The email may say free, but provided no details on this so I'm well aware after a month it'll start charging the full amount. Even if it's not going to do that. I don't want it. How to I stop this? I'm happy with what I have.Solved7KViews4likes12Comments
No option to remove payment method on my Basic plan
Last year we had a teams account for a specific project which has now completed. My email was the admin account. After canceling the renewal since the account was no longer needed, my credit card is still listed as a payment method under my free/basic account with no option to remove it. I want my CC info completely removed from the system, but because it is a free account I have no access to dropbox chat/email/support/etc. Any idea how to get it off of there? I am not going to pay for another month of a subscription just so I can get in touch with them to remove my payment info.1.8KViews2likes18CommentsI've paid for Plus but it's not on my account
I have been using the same Dropbox account for nearly a decade. I am currently being charged $9.99 per month for the Plus Plan, yet Dropbox says I have the Basic Plan and need to upgrade before being allowed to upload. My important files have not synced or been backed up in an extremely long time due to this. Any attempts at upgrading or updating billing information have been unsuccessful and due to "being on the basic plan", my only support option is a chatbot. I have been trying for three weeks to contact someone for help, but the "human plan specialists" frequently disconnect. Not having the option to speak with someone via email or phone call is beyond frustrating, especially for the $1,200 I've spent on their services. Does anyone know what I can do? Quick reference: - Actively paying for the Plus Plan - Dropbox says I have the Basic Plan - There is no option to update billing information besides contacting Support - Billing screen for upgrades always says "something went wrong. Please refresh the page or contact support". Help please!Solved6.6KViews2likes40Comments
