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Should I have a personal or Business account?
I own my business and use Dropbox Business. It's great and more secure than personal, which I have loads of data on. Is there any reason I should have both? I can't think of any. Seems like I should just migrate everything to DB Biz. Am I missing something?
How can our new client merge their multiple individual accounts into a company one?
We are an MSP and we've just acquired a client that uses Dropbox a lot. I assumed (and they led to believe) they were using an Enterprise account but they are not Each person (12 ish) has their own separate Dropbox accounts; one of which has been used to share "company" data with the others. There is approx 550Gb of this data What is the best practice to amalgamate these into one "proper" company account with the appropriate users? If there's any Dropbox staff out there we would be happy to engage with you on a consultancy basis to sort this properly Simon
Admin roles without tying up license
We are a smaller company that utilizes Dropbox. We have a handful of licenses and need to tie up 2-3 for our IT team to administer the software. Seems silly since these folks aren't sharing any files. Would like to see an option to have the admin roles without requiring licenses.
I keep receiving errors and I can't cancel my Dropbox team subscription.
Dropbox Plan Dropbox Plus REMOVED Dropbox Team REMOVED Payment Method Credit Card Question or Issue I have a very basic issue, but no one seems to help me fix it. Once I had a team, there for I had a Dropbox Team plan. In total I payed €80,- for the team, and €11,99 for my personal. Now, I have no team anymore, so the only thing I need in 2TB of storage (same files as when I had a Teams plan. I just had a 3 hour chat with the Support Team which felt like a fever dream. Everything went wrong, and they did not listen to what I was saying. The issue is so easy: Please cancel (or change!) my Dropbox Team plan to a Professional plan. That's it. But nothing seems to work. Only errors. Here are a few errors which I got: In the end, I just wanted a call... somebody to talk to... So I tried: But even though my phone number was correct, I did not even recivee the call..... Nothing seem to work. Please, let me downgrade. I do not want to pay €90+ euros if I have no team. Please help me....
Dropbox won't let me cancel my Business Advanced trial!
Dropbox Plan (Business Advanced Trial) Payment Method (Card - Trial so I haven't paid yet). How did you upgrade? (Directly through the Dropbox website) Question or Issue I am trying to cancel my Dropbox business Advanced trial. I only signed up to the trial yesterday however I want to cancel it as I can't justify the cost. Despite attempting 50+ times, Dropbox will not let me cancel the trial!! When I click cancel trial, the page freezes every single time. The same thing happens on incognito windows in chrome (screenshot attached). There is no direct contact or support option for this anywhere. I also can not contact support directly as Dropbox does not give me the option to when I go to the support page (see other screenshot attached ). This is an absolute nightmare and clearly an issue with Dropbox, as I can see similar posts dating years back in the community. Please can someone cancel this trial subscription for me!! Infuriating!!
