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Warning - Long-Term Dropbox Unlimited Customers: Retained Legacy Storage Can Be Removed
I’m posting this as a warning to other long-term Dropbox business users, particularly anyone who originally had Unlimited storage and was later migrated to a paid tier with retained legacy storage. This is not a rant. It’s a factual account of what happened to me, so others can assess their own risk. Background I was a long-standing Dropbox Business customer on an Unlimited plan. When Dropbox discontinued Unlimited, I was explicitly told that: My existing storage usage would be retained My account would continue functioning as before My monthly cost would increase to reflect the new structure My price went from roughly £70/month to £154+/month, which I accepted in order to keep my storage and business workflows intact. Over time, I built my business around this arrangement and stored ~56TB of client data, some of which I am legally required to retain. What went wrong Recently, my bank temporarily declined a payment after flagging Dropbox as a potential fraud risk. This caused a brief, unintentional billing interruption. Important points: I did not cancel my plan I did not request a downgrade I updated my payment method as soon as I became aware However, during that short interruption: My account was downgraded When I re-upgraded, I was placed onto the current Dropbox Advanced plan My previously retained legacy storage was permanently removed My account now shows a 30TB limit, despite already having ~56TB stored. Dropbox’s position (in their own words) Support confirmed the following: I was notified that my account would be downgraded I was not notified that retained legacy storage would be permanently lost Once downgraded, legacy storage “no longer exists” and cannot be restored There is “no room for escalation” because the features are no longer offered The only option is to pay substantially more for additional licences or storage add-ons In short: A temporary billing issue permanently removed storage that I had already been paying a higher monthly fee to retain. Why this matters to other users If you: Ever had Unlimited Dropbox Were told you could retain your existing storage Are now paying more under a newer plan Store large volumes of business or client data Then your storage is not safe in the way you may assume. Based on my experience: A billing interruption (even involuntary) Can trigger a downgrade Which can permanently remove retained storage With no restoration, review, or escalation available Even if you immediately fix the payment issue. Key takeaway This isn’t about asking for free storage or legacy features. It’s about undisclosed consequences: Being warned about a downgrade is not the same as being warned that previously retained storage will be permanently forfeited Especially when customers have already accepted significant price increases to keep that storage If you rely on Dropbox for large-scale storage, I strongly recommend: Keeping multiple backup copies Reviewing your exact contractual position Understanding that “retained” storage may not survive plan interruptions Why I’m posting this I’m sharing this so other users: Aren’t blindsided the way I was Can make informed decisions Can assess whether Dropbox is still safe as long-term business infrastructure If you’re in a similar position, I’d genuinely like to hear your experience.How can I switch from a Family plan to a Standard account for teams?
Dropbox Plan Family Payment Method Card How did you upgrade? Direct from website Question or Issue As I would like to join a different family plan, how do I first change my current family plan to another standard plan? My family plan just renewed a couple of months ago.Should I have a personal or Business account?
I own my business and use Dropbox Business. It's great and more secure than personal, which I have loads of data on. Is there any reason I should have both? I can't think of any. Seems like I should just migrate everything to DB Biz. Am I missing something?
How can our new client merge their multiple individual accounts into a company one?
We are an MSP and we've just acquired a client that uses Dropbox a lot. I assumed (and they led to believe) they were using an Enterprise account but they are not Each person (12 ish) has their own separate Dropbox accounts; one of which has been used to share "company" data with the others. There is approx 550Gb of this data What is the best practice to amalgamate these into one "proper" company account with the appropriate users? If there's any Dropbox staff out there we would be happy to engage with you on a consultancy basis to sort this properly Simon
Admin roles without tying up license
We are a smaller company that utilizes Dropbox. We have a handful of licenses and need to tie up 2-3 for our IT team to administer the software. Seems silly since these folks aren't sharing any files. Would like to see an option to have the admin roles without requiring licenses.
I keep receiving errors and I can't cancel my Dropbox team subscription.
Dropbox Plan Dropbox Plus REMOVED Dropbox Team REMOVED Payment Method Credit Card Question or Issue I have a very basic issue, but no one seems to help me fix it. Once I had a team, there for I had a Dropbox Team plan. In total I payed €80,- for the team, and €11,99 for my personal. Now, I have no team anymore, so the only thing I need in 2TB of storage (same files as when I had a Teams plan. I just had a 3 hour chat with the Support Team which felt like a fever dream. Everything went wrong, and they did not listen to what I was saying. The issue is so easy: Please cancel (or change!) my Dropbox Team plan to a Professional plan. That's it. But nothing seems to work. Only errors. Here are a few errors which I got: In the end, I just wanted a call... somebody to talk to... So I tried: But even though my phone number was correct, I did not even recivee the call..... Nothing seem to work. Please, let me downgrade. I do not want to pay €90+ euros if I have no team. Please help me....
