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iOS
54 TopicsUnable to Save mp4 Files to iPhone
I am trying to download an mp4 file to my iPhone and get the error "Couldn't Save, Sorry, this type of video cannot be saved to this device." I have removed the Dropbox app, restarted my phone and re-downloaded the app. No luck. I have also cleared the cash. Still no luck. Google has been no help. I'm sure I am not the only one with this issue...please help 🙂 Thank you!Solved11KViews0likes7Comments“No preview available” error message, when trying to preview a file on the mobile app
Just today, I started getting this message when opening files that I’ve been able to open in the past, it says “No preview available. To view this file, open it on your computer. I use my iPad & iPhone 99% of the time to open my Dropbox files.8.3KViews0likes17CommentsiPad is asking for a password, when I try to annotate a .pdf file
Hello! Every time I export a PDF from Dropbox on iPad and save it straight to the iPad and try to annotate it on iPad, I can’t save, it keeps asking for a password. I never set a password… the original file never had a password either. I’m very confused…6.8KViews0likes7CommentsMy .docx can't be previewed when using my iPad or iPhone.Is it too long, and why is this happening?
Hi everyone, sorry for the outburst, but it's absurd that an application like Dropbox has such a significant limit for those who work with word files of over 1000 pages. In my case, I have a file of about 1500 pages in word format, and the DropBox application on both the iPad and the iPhone cannot open it, but only displays a preview, which once clicked, does not allow me to see it. summary, thumbnails, nothing else, just a scroll down, between the top with overlapping writing. Reports to Dropbox are of little use because they are always ignored. It's really frustrating not being able to see the file as you want just because it has more than 1000 pages, I'll start by saying that it only weighs 15 MB, so I find it absurd.4.8KViews0likes19CommentsThe color of my videos changes after being added to Dropbox.
Lately when I have downloaded videos from my iphone 12 to the dropbox app the color in the videos have been distorted and not clear. Does anyone have a fix for this? This is also happening with my wife’s iphone to the dropbox app. Thank you.2.3KViews1like14CommentsUsing full screen view of PowerPoint on iOS (iPad) jumps between slides
I have a problem where using full screen on a PowerPoint (.pptx) presentation will show me a different slide than what I started from. This behavior gets worse the more slides the file contains. As an example, going into full screen (by tapping ones) on slide 20 will land you in between slide 24 and 25 in a file of 45 slides. Exiting slide 24 in the full screen mode will return you between slide 19 and 20. This makes it almost impossible to use the full screen view of PowerPoint on both iPad and iPhones. The Dropbox app is updates to version 322.2 on iOS 16.4 but the issue have been there across multiple devices for the last 5 months. Can anyone help with a solution or help to get this reported as a potential bug?2.2KViews0likes11CommentsAll of the sudden I can't play audio files on my iPhone... any idea why?
I have the Dropbox iphone app and all of the sudden the m4a and mp3's in my folders are not playable. I see the same audio thumbnail I have always seen but it just spins and spins and eventually becomes an image. This is happening on mobile web via safari as well. Has anyone experienced this?Solved2.1KViews1like5CommentsHow can I sync my desktop with the Dropbox app on my iPhone 13?
HOW CAN I SYNC MY DESKTOP DROPBOX WITH MY IPHONE 13? On my desktop dropbox I use OpenOffice Calc and I don't have this on my iPhone. At one time I was able to do this, and I don't know why I can't now. I've searched and read articles online but I'm not the most literate compute person! Any suggestions greatly appreciated.1.7KViews0likes10CommentsSome photos are not automatically downloading, I have to download them manually
I'm uploading a large number of photos from my iPhone 13 to my Dropbox, but they aren't downloading? I have to click on each of the cloud symbols INDIVIDUALLY to finish the download. 1. Is this something I can do in a batch operation? 2. Is there a setting for this I need to fix? 3. Why is this happening?Solved1.2KViews1like5CommentsCOMPLETE LOSS OF DOLBY VISION (HDR) IN VIDEOS DUE TO DROPBOX UPLOAD
I noticed that videos from my iPhone 12 Pro Max, which originally had high quality due to Dolby Vision (HDR) technology, completely lost this technology and quality after I uploaded them to Dropbox. I conducted various tests (uploads from iPhone and PC, and file views) and ultimately found that uploading via iPhone results in a total loss of Dolby Vision (HDR) technology and quality, even if the file size is maintained. Now, I am seeking a solution to regain this technology in the videos that lost it after being uploaded to Dropbox, and later, to discover how to upload videos with this quality via the app without losing it. If anyone can help me and guide me on how to restore this Dolby Vision technology and quality in the videos that lost it due to Dropbox upload, I would greatly appreciate it. Additionally, if there is a way to use Dropbox via iPhone without losing video quality, please teach me. Thank you in advance1.2KViews0likes5Comments