Re: Can't access a folder: 'This folder does not exist' error

Hi jcicora, I hope you're doing well!
 

Is it safe to assume, since you mentioned navigating to Home, that you're referring to the Home page of your account online? 

If you use an entirely different browser, do you get the same results there? What results do you get when searching for the Folder name, using our searchbar? 

Let me know more, and we'll take it from there! 

Megan,

You are correct,  I was referencing from the Home page of my online account.

I typically use Firefox, however using Chrome had the same results.

The Reports folder would show in the suggested search results, however clicking on the result returned the same "...does not exist..." error

Hey jcicora, interesting!

Can you also check your events page, or deleted files page for this specific folder? Just to see what we can find there. 

I see nothing in the Deleted Items page.  The Events page has activity involving that folder, but nothing about it being removed or deleted.

Hi from me too, jcicora!

Do you mind sending me a couple of screenshots of what you see on your end instead? More specifically, I'd like a screenshot of the shortcut you mention in the beginning, and one more showing the full error you're receiving, when trying to navigate through the actual folder path.

Let me know when you're ready.

Please see the screenshots below

Hi jcicora, do you happen to be using a 3rd party app/software to create or move those files in Dropbox?

Could you try copying or moving them to another location and let me know if they give the same error? 

I do it all through the webpage, no 3rd party apps.

I can copy the files and folders elsewhere.  I was doing it year by year.  I just copied the Reports folder to a Reports 2 folder and everything is there.  So I guess no further support is required.

Hi jcicora, if you need anything else, let us know!