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Andreas K.25's avatar
Andreas K.25
Explorer | Level 4
3 years ago

Can't access a folder: 'This folder does not exist' error

Hi experts,   I have a strange issue with one of my folders. If I try to view the /Public/Samples folder online, regardless which browser (FireFox / Edge), I only get an error message "The folder...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey jcicora, interesting!

 

Can you also check your events page, or deleted files page for this specific folder? Just to see what we can find there. 

jcicora's avatar
jcicora
Explorer | Level 3
3 years ago

I see nothing in the Deleted Items page.  The Events page has activity involving that folder, but nothing about it being removed or deleted.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi from me too, jcicora!

     

    Do you mind sending me a couple of screenshots of what you see on your end instead? More specifically, I'd like a screenshot of the shortcut you mention in the beginning, and one more showing the full error you're receiving, when trying to navigate through the actual folder path.

     

    Let me know when you're ready.

    • jcicora's avatar
      jcicora
      Explorer | Level 3
      3 years ago

      Please see the screenshots below

       

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi jcicora, do you happen to be using a 3rd party app/software to create or move those files in Dropbox?

         

        Could you try copying or moving them to another location and let me know if they give the same error? 

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