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Andreas K.25's avatar
Andreas K.25
Explorer | Level 4
3 years ago

Can't access a folder: 'This folder does not exist' error

Hi experts,   I have a strange issue with one of my folders. If I try to view the /Public/Samples folder online, regardless which browser (FireFox / Edge), I only get an error message "The folder...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi jcicora, I hope you're doing well!
 

Is it safe to assume, since you mentioned navigating to Home, that you're referring to the Home page of your account online? 

 

If you use an entirely different browser, do you get the same results there? What results do you get when searching for the Folder name, using our searchbar? 

 

Let me know more, and we'll take it from there! 

jcicora's avatar
jcicora
Explorer | Level 3
3 years ago

Megan,

 

You are correct,  I was referencing from the Home page of my online account.

I typically use Firefox, however using Chrome had the same results.

The Reports folder would show in the suggested search results, however clicking on the result returned the same "...does not exist..." error

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey jcicora, interesting!

     

    Can you also check your events page, or deleted files page for this specific folder? Just to see what we can find there. 

    • jcicora's avatar
      jcicora
      Explorer | Level 3
      3 years ago

      I see nothing in the Deleted Items page.  The Events page has activity involving that folder, but nothing about it being removed or deleted.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi from me too, jcicora!

         

        Do you mind sending me a couple of screenshots of what you see on your end instead? More specifically, I'd like a screenshot of the shortcut you mention in the beginning, and one more showing the full error you're receiving, when trying to navigate through the actual folder path.

         

        Let me know when you're ready.

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