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User in Europe's avatar
User in Europe
New member | Level 2
8 months ago

".docx files are supported but something went wrong." error on various browsers

Hello  am having the problem ".docx files are supported but something went wrong." I tried the various following suggestions  listed by others, but problem not resolved, please help, thanks I c...
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Hi User in Europe! Hope you’re doing well and thanks for your post. 

Are your .doc files less than 160MB in size? Currently, there’s a size limit when it comes to previewing files on the website (as mentioned here), so I’d like us to double check this first.

Is this happening for multiple files on your Dropbox account, or a specific Microsoft Word document? 

Feel free to send me a visual of what you’re seeing too, and I’ll check it out. 

Let me know when you have more info.

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