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Brashley's avatar
Brashley
Helpful | Level 5
7 years ago

".jpg files are supported but something went wrong."

Two years ago I uploaded my entire engagement photo album to Dropbox.  Today, when I tried to view the photos, I get an error message for each image: ".jpg files are supported but something went wron...
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Mark's avatar
Mark
Icon for Super User II rankSuper User II
7 years ago

Can you download the file to your desktop say and view them once downloaded via File -> Open in preview or something?

  • Brashley's avatar
    Brashley
    Helpful | Level 5
    7 years ago

    Unforunately, I already tried that. When I try to download I receive the message, " it looks like we don't support that file format."

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago

      Hey Brashley, thanks for reaching out to us about this. 

      Could you provide us with some additional info to ensure troubleshooting? For example:

      • Do you get this error message with a specific file or for all .jpg files?
      • How large is the file you're trying to preview?
      • Could you also send a screenshot (without any personal info) of the error messages?

      Keep us posted!

      • Brashley's avatar
        Brashley
        Helpful | Level 5
        7 years ago

        Hello, thanks for your help! I have noticed that I am receiving this error message in at least two folders that include only .jpg files. I am able to see other jpg. files in my dropbox. I can't figure out why I cannot access the .jpg files in the specific folders.

        Below is the error message I am receiving:

         

        .jpg files are supported but something went wrong.
        ._ab (4 of 47).jpg · 4 KB
        Open ▾
         
         
        5 of 95
         
         

         

         
         
         

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