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".jpg files are supported but something went wrong."
Two years ago I uploaded my entire engagement photo album to Dropbox. Today, when I tried to view the photos, I get an error message for each image: ".jpg files are supported but something went wron...
Mark
Super User II
Super User IICan you download the file to your desktop say and view them once downloaded via File -> Open in preview or something?
Unforunately, I already tried that. When I try to download I receive the message, " it looks like we don't support that file format."
- Lusil
Dropbox Staff
Hey Brashley, thanks for reaching out to us about this.
Could you provide us with some additional info to ensure troubleshooting? For example:
- Do you get this error message with a specific file or for all .jpg files?
- How large is the file you're trying to preview?
- Could you also send a screenshot (without any personal info) of the error messages?
Keep us posted!
Hello, thanks for your help! I have noticed that I am receiving this error message in at least two folders that include only .jpg files. I am able to see other jpg. files in my dropbox. I can't figure out why I cannot access the .jpg files in the specific folders.
Below is the error message I am receiving:
._ab (4 of 47).jpg · 4 KB- Lusil
Thanks for the screenshot, Brashley! It definitely points us to the right direction.
Dot-underscore (Apple Double) files are created by Mac OSes and appear when copying files with extended attributes metadata into a file system that doesn't support them.
Depending on the info stored in the metadata, you may or may not need these files.
From your screenshot, it seems that the file may be the metadata of the actual file you're trying to preview.
To avoid this in the future, if you have your Dropbox folder on an external drive, we generally recommend ensuring that the drive is formatted in the default file system format for the OS installed.
I hope it info helps!
- I'm having same issues.. all of a sudden it says the thumbnail can't be viewed and it says jpg. files are supported but something went wrong.... some pictures are showing, some aren't...
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