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".jpg files are supported but something went wrong."
Two years ago I uploaded my entire engagement photo album to Dropbox. Today, when I tried to view the photos, I get an error message for each image: ".jpg files are supported but something went wron...
Daphne
Dropbox Community Moderator
Dropbox Community ModeratorHi GeorgeZoopy, I'm sorry to hear you're having issues with these files!
Can you let me know if you were able to view these files correctly from the shared folder before? Also, were you able to download them before without issue too?
Would you mind sending a screenshot of the error message you get when you're trying to open the file locally after downloading it?
Let me know - thanks!
Dear Daphne,
Thank you for your reply.
I confirm I was able to view these files and download them properly without any issues in the past.
I am attaching you 3 screenshots. The first one shows the image files which cannot open at all, the second one shows images which are corrupted and show weird colors and lines, and the third one is the first picture after I downloaded it on my PC and tried to open it with windows gallery.
Please let me know if you need any additional information and I am looking forward to your reply.
Thank you :)
Best Regards,
George
- Daphne
Thanks for the additional info GeorgeZoopy!
When you download the file locally, can you try opening the file in another app too? Such as Microsoft Paint or Photo Viewer?
For online, can you try the following to see if any of these steps shows any difference?
- Use another web browser
- Use an incognito/private window
- Clear you browser cache and try again
Keep me posted!
Dear Daphne,
Thank you for your reply.
Unfortunately none of the above works. I tried opening the files using paint, paint 3D, photoshop, movie maker, photos and snip & sketch and seems corrupted.
I, also, tried opening dropbox after clearing cache, from my phone, using incognito etc but the files are still corrupted. I, have, also tried repairing them using JPEG online repair tools but it was impossible.
Is this something that can happen in old Dropbox folders? Is there any way I can retrieve them?
Thank you :)
Best Regards,
George
- Daphne
Thanks for trying out those steps GeorgeZoopy!
It's not something that should occur if there haven't been any changes made to the files manually.
Could you check the version history of one of these files to see if there was any changes made to it? If you're not familiar with this, you can check out the steps here.
Let me know what you find!
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