Forum Discussion

Iniesta's avatar
Iniesta
Explorer | Level 4
4 years ago

.JPG Files are Supported but Something Went Wrong.

Hi there, I'm a freelance photographer / creative and I use Dropbox for most of my clients simply because it's fast and it is always fuss-free when it comes to sharing across deliverables or photogra...
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Iniesta's avatar
Iniesta
Explorer | Level 4
4 years ago

Hi there,

 

I mainly deal with .jpg files only.

And yes it is re-occurring, I have had 4 similar issues prior to this and it only happened just a week before.

 

A week before, I never had such issue and this issue only happens to people who receives the link and views it - not on my end when I'm logged on.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi Iniesta, how many megapixels are the images you're trying to preview? This is the width x height of the image in pixels.

  • Iniesta's avatar
    Iniesta
    Explorer | Level 4
    4 years ago

    Hi, on my initial thread / topic starter I've already included this information.

     

    But my files (.jpg) are usually 2-3MB, sometimes up to 5MB at most.

    For width x length pixels - 3750 x 2500 or 1920 x 1080.

     

    Not too sure why would the pixel length be of an issue to this, even if its 10MB-500MB / whatever pixel dimensions, it should be able to be shared across

    to my clients.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hi Iniesta, for .jpeg files to be able to preview without an issue, they should be up to 100 MB or 50 megapixels. 

       

      That could be the culprit here. Can you try resizing them and sharing them again? 

       

      As for the sharing, it seems they are able to share, however the problem is when people try to open and view them, right? 

      • Jay19741's avatar
        Jay19741
        Explorer | Level 3
        4 years ago

        I've been posting pictures to a group in a hiking forum for years and have never had a problem until yesterday when I received the same error message. 

        Here is the link to the photos. If you click on an individual photo it will appear for an instant before the message pops up.

         

        removed link

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